Beverly Freeman Email & Phone Number

Fairburn, Georgia, United States

United States

Greater Atlanta Area

Scheduling, planning, and coordinating activity to support product inbound and outbound operations, using the JDA and SAP systems. Process improvements, customer support, training team members and leading Inbound Logistics team.Communicate both internally and externally with the customers and stakeholders.Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.Other duties assigned.

Union City, Georgia

Georgia

Problem resolution by clarifying information, researching and exploring answers and alternative solutions, implementing solutions and escalating as appropriate.Communicated with Policyholders, Agents, Producers and/or third parties via various communication media.Partnered with underwriters to service Agency and Agency Leadership concerns and/or handled Producer/Broker inquiries.Updated job knowledge by participating in educational opportunities.Trained agency staff, agents and other associates. Filed Initial Loss Reports/Claims expediently and accurately. Served as a technical and procedural resource to assist in resolving fire service and complaint issues. Met Quality Assurance Requirements and other key performance metrics. Handled auditable policy functions, including completing phone audits and handling all aspects of premium collections.

Atlanta, Ga

Owner, BBQ catering. Responsibilities included, scheduling, training, payroll, inventory management, sales, project management, customer service and quality control.

Greater Atlanta Area

Serviced local retail stores by completing projects in a timely manner, and always delivered quality. Stocked, implemented plan-o-grams, visual merchandising, resets, product cut-ins, audits, and developing strong relationships with store personnel.

Greater Atlanta Area

Web management: maintained tax department web siteCustomer service, both internal and external assisting in resolution of customer issues. Processed electronic payments monthly, maintaining associated accounting reports.Project management: special projects, researching and compiling data.Processed refund checks, including researching discrepancies and distribution of funds.Vendor management of third party accounting firm used in processing of customer taxes.

Greater Atlanta Area

Project management: worked telecom change requests/customer requests from conception to completion. Monitored IVR ports 24/7 and troubleshot problems with the Consumer IVR Scheduled voice talents in studios nationwide to record messages for the BellSouth IVR system. Editing and file management of recordings. Verified, reconciled and processed invoices related to recordings.Internal customer serviceBilling Analyst September 1999 - October 2002 Responsible for accurate allocation of $12M expense budget.Processed invoices for telco lines using Oracle11i.Saved company over $100,000 in FY 2000 through effective Telco billing management. Reconciled, code and voucher invoices for several hundred DotNet accounts.Researched and resolved problem invoices, keeping strict deadlines.Maintained positive relationships with vendors and internal customers.Inventory tracking and auditing of products and accounts.