Deepak Bhardwaj Email & Phone Number

Ajmer, Rj, In

Ajmer, Rajasthan, India

Hisar, Haryana, India

❖ 1st level support for application resolving technical problems related to – Business Applications, MS Office, Desktop Troubleshooting & MS Outlook. Installation of all applications and formatting the system. ❖ Responsible for assigning the fault tickets that are raised by the user in solution desk software to the available engineers in team. ❖ Installing and formatting all system applications and conducting thorough formatting to ensure optimal software performance and system functionality. ❖ Managing Helpdesk Communications responding to incoming emails and providing timely Helpdesk support to clients. ❖ Configuration and Installation configuration Desktops and notebooks, domain join, according to business policy. ❖ Software Deployment skilfully setting up computers and performing software installations and programs, and Outlook configurations. ❖ Software and Hardware Support providing computer support for system software and hardware components, addressing user technical concerns with expertise. ❖ Test computers to ensure proper functioning of computer systems. ❖ Operating systems XP/Win 7 /Win 10 / Win 11❖ Network Printer Issues and driver installation.

New Delhi, Delhi, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Remote Support provided Level 1 remote support to users, swiftly addressing technical queries and troubleshooting issues to maintain uninterrupted operations. ❖ Technical Troubleshooting Managed daily technical support tasks desktop and remote support, adeptly resolving technical challenges and ensuring efficient functionality. ❖ VPN configurations, enhancing remote connectivity and enabling secure access to network resources. ❖ User Profile Configured user-specific settings and preferences after reimaging, delivering a personalized desktop environment to individual needs. ❖ Installing and configuring Desktops and notebook with the business policy. ❖ Handle fist level escalation of the site and after that transfer it to the concern person on the senior level at the time of severity incidents, log Incident call.

Noida, Uttar Pradesh, India

Msc - It, Information Technology, 82%

Bachelor (Bca, Information Technology, 70%