Bill West Email & Phone Number

Greater St. Louis Area

I was selected to assist in the upgrade of the managed-service product catalog on the public cloud to boost sales for the company. In this role, I managed a team of 30 senior architects and engineers working remotely on creating new products and offering technical assistance to clients in cloud and digital transformation. I successfully incorporated services into client systems and acted as an executive liaison for a set of enterprise and strategic customers, managing the company's strategic collaborations with third-party cloud providers like Amazon Web Services (AWS) and Microsoft Azure. ✦ Key Highlights ✦ Led a team to develop automation solutions from scratch, eliminating 3–5-day integration time and eliminating thousands of labor hours each quarter, resulting in an increase in Net Promoter Score (NPS) by 10 points. Implemented strategic plans to drive revenue growth and new business opportunities, resulting in 20% year-over-year (YOY) cloud business growth. Designed Disaster Recovery as a Service (DRaaS) for AWS and Azure platforms, which was adopted by 4-5 of the company’s largest clients.  Collaborated with AWS to integrate the solution into AWS Elastic Disaster Recovery (AWS DRS) product line and worked closely with vendors to influence product roadmap and ensure a successful launch. Partnered with C-suite leadership to develop and implement corporate roadmap and vision to keep up with ever-changing customer needs. Transformed a team of Windows and VMWare-based engineers into a team that embraced emerging cloud platforms, ensuring the company remained at the forefront of technological advancements. Conducted Voice of the Customer (VOC) business reviews for enterprise and strategic clients, fostering relationships and improving customer retention through face-to-face interactions.  Achieved AWS Premier Partner status in 2020 and maintained status by completing successful audits in 2021 & 2023.

Greater St. Louis Area

As the Director of Cloud Architecture, I developed strategic partnerships with third-party cloud vendors, including AWS, Azure, Google, and IBM. I directly supervised a team of 10 remote senior cloud architects tasked with providing professional services to customers for cloud and digital transformation initiatives and consulted individuals to ensure high levels of customer satisfaction through managed services. I identified modern technologies to align with the company’s vision, managed AWS and SAP partnerships, and oversaw team expenses and complex budgets. I also developed and executed strategies to drive revenue and new business growth to achieve annual targets. ✦ Key Highlights ✦▪ Managed key accounts, including Coca Cola, Sallie Mae, and Chick-fil-A. ▪ Developed review practices for AWS and Azure architectures. ▪ Managed a project through full lifecycle to standardize deployment methodologies and templates, improving efficiency and saving time.▪ Acted as an executive sponsor for customer migration and transformation projects. ▪ Organized Executive Briefing Conferences for top clients.

Greater St. Louis Area

As Principal Architect, I established technical direction for multiple products within a cloud product portfolio and developed industry best practices for engineering and DevOps team. I also facilitated and led agile meetings to ensure product requirements were met and collaborated cross-functionally to oversee complex projects, develop solutions, and incorporate architectural designs and standards, resulting in increased customer satisfaction. ✦ Key Highlights ✦▪ Managed the design, development, and implementation of Platform-as-a-Service (PaaS) cloud and legacy managed hosting products, backend systems, and integrations. ▪ Worked closely with third-party vendors to design software and assessed the feasibility and desirability of incorporating vendor solutions into company product offerings by analyzing technology trends and capabilities.

Town And Country, Mo

As the Director of Product Engineering, I managed a team of 10 diverse engineers and senior architects in both the US and Singapore tasked with planning, developing, delivering, and supporting product infrastructure solutions. I directed multiple large-scale projects through full lifecycle, as well as infrastructure initiatives and established long-term relationships with vendors to ensure a thorough understanding of product capabilities. Additionally, I managed project budgets, communicated status updates, and developed service improvement plans to meet management’s service level objectives.

Greater St. Louis Area

Greater St. Louis Area