Billy Case Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Managing a team and setting daily tasks as a Deputy Team Leader for SWIFT/FX & MM ConfirmationsMaintaining, developing and improving the internal processes, procedures and regulations of the bankManaging complete system upgrades by planning project in advance in order to efficiently oversee the full cycle, from testing to live upgrade and ensuring tight deadlines are met and any issues logged and dealt withProcessing MT103 & MT202 requests for corporate and domestic clients, along with settlements on behalf of Mizuho European BranchesDealing with any queries efficiently, ensuring there is always a positive outcome Monitoring SWIFT Alliance Access and proactively dealing with any error messagesEnsuring all FX/MM Confirmations match the database and investigating and reporting any discrepanciesLeading the investigation and escalation of payment & brokerage account reconciliation differences and ensuring timely resolution for both bank, branch & external clients and stakeholdersBuilding a strong working relationship with clients

Threadneedle Street

Monitor and daily running of the Bank’s high profile RTGS system as a senior member of staff, providing Business Support to users and incorporating Change ReleasesLead on project work to a high standard including creation of new system for the Banks SWIFT in Brussels (MIRS – Market Infrastructure Resiliency Service)Complete system testing with a close eye for detail and overseeing progression. Working to very tight deadlines and prioritising workloadAnalyse and report daily and monthly statistics of RTGS systems performance to bank wide audienceOperational incident and crisis management and dealing with system change managementPerform presentations and system demos to external clients confidentlyInteract and engage with external clients to maximise client coverageManage a team that plans, completes and summarises contingency tests for new systems and processesAssist new Banks with opening Reserve and CHAPS accounts - includes meetings, writing plans, system UAT, Live testing, telephone assistance and customer serviceEnsure all SWIFT transmissions are correctly formatted and directed to the correct area of the Bank including payment messages (MT103/202) via SWIFT AllianceTrain new members of the team towards their qualification and probation period, including the completion of their written assesments Representing the Bank by attending external meetings with CLS, Euroclear UK and Ireland (formally CREST), CHAPS Co, BACS, LINK and SWIFT in Brussels

London, United Kingdom

Processing foreign payments (SWIFT payments MT103) using the in house Coutts system and provide a security call back to the clientCompleting internal investigation into cheques/payments where requiredConfidently dealing with high profile clients

Btec National Diploma, Graphic Design

Education record