Bill Zawaski Email & Phone Number

Greater Chicago Area

Manages team of 45 Job Search, Business and Retirement Coaches. Ensures complete comprehension of program as well as reviews coaches' performance and clients' survey results.Administers all phases of Customer communications as well as client intake and scheduling for services.

Lead several start up projects for new businesses. Handled lease negotiations and subsequent build out of new property for a restaurant. Coordinate with the project teams in the installation of new phone and data systems for Teletech Corporation. Handle various HR and administrative functions including screening and hiring of employees for different municipalities. Spearheaded the start-up and development of the HR department of NT Financial company. Key Highlights:Directed the set-up of all administrative functions for Red Shamrock, LLC a restaurant holding company.Co-directed two fundraising events, which raised six figures in donations.

Greater Chicago Area

Coach and counsel clients, in individual settings, assisting them in their employment transition by providing career counseling; as well as educating them in interviewing techniques, networking/marketing, resume creation/usage, and job search strategies.

Successful, results-generating, operations professional with extensive experience directing production teams, technical personnel, and line management staffs in exceeding production goals and objectives. Areas of expertise include extensive industry knowledge, practical experience in the operations processes, profit and loss responsibility, managing pilot operations runs, employee relations, and communications.

COOManaged day-to-day operations for its six facilities of the firm; oversaw processing and delivery of analytical reports to outside clients. Reviewed and recommended business process improvements to clients on a project basis. Developed and implemented a plan that integrates system and people from smaller companies into Capital Resource Holdings. Accountable for clinet servicing and call center.Key Highlights:Created a new back room processing plan that improved profit margins from 17% to 38% in less than one year.

Acted as the Chief Financial Officer and Chief Operating Officer during the transition period following the company's sale. Managed daily operations while maintaining the client base operation. Consolidated and identified cost saving opportunities to improve cash flow and position the organization for future growth. Key Highlights:Reduced performance measurement costs by $700K by implementing a less expensive system that met all corporate needs.Played a key role in expanding the medical benefit coverage after conducting an analysis of the current healthcare coverage and consultation with the employees.Effectively selected provider and coverage package with equal benefits resulting to reducing the cost by $100K

Created a cross-functional team environment and incentive program for the client service group resulting in an increased in quality, timelines and accuracy of reports; accountable in improving business processes throughout the corporation. Key Highlights:Reduced the workforce by 60% as well as the unit cost by 75%Effectively lead a team in outsourcing in-house printing resulting in a 20% reduction of cost in the first year.

Directed the downscale of the bank's operation after losing one of the business line. Evaluated employee function and performance resulting in eliminating unnecessary positions in the company. Ensured high level of customer service in the daily operations while during the restructuring period of the company.

Certificate, Human Resource Management

Certificate, Bank Accounting And Bank Operations

Series 7, March 2009 College Coursework in Accounting, Business Management, and Business Law - Over 70 hours

Business

Series 7 Securities License Human Resources Management - Villanova University Daley College SEC; 83 Semester credits Military Honorable.