Brian Klenk Email & Phone Number

San Ramon, Ca, Us

San Ramon, Ca, Us

San Ramon, Ca, Us

Bethesda, Md, Us

Was the first person at Rapid dedicated to overseeing the day-to-day operation of the dialer and its integration with our CRM, Salesforce. Was responsible for the support, productivity, and efficiency of the dialer and accountable for both the inbound and outbound campaigns running within the domain. Was responsible for the setup and configuration of our inbound and outbound lead routing, specifically our inbound IVR scripting and outbound lead tiering model, including the creation and maintenance of our outbound lead lists. Oversaw and optimized the system integration with Salesforce CRM, including but not limited to, building out workflows within our Salesforce instance. Drove the company’s speed to lead time from the 5 minute range to 30-40 seconds consistently in my first year, where it currently remains. Also drove production by increasing follow up rates and lost revenue conversion. The number of agents using platform more than doubled under my management of the system, and was responsible for building out and administering the training for all agents, both old and new, from supervisors down to reporting-only users. Also initiated and managed projects with the vendor, including customizations to the software that allowed the company terminate costly service contracts. Also built out the company’s broker-out team. Was responsible for determining desired lead flow, size of team, and building out the network of partners Rapid teamed with.

Bethesda, Md, Us

Was hired on a temporary employment basis and was promoted to full time in January 2015. While working as an Account Executive, was an instrumental liaison between our business leaders and the sales team, as I was the AE who best understood the workings and objectives of the dialer and could relay that information in a relatable way to the rest of the sales team.

Chester, Pa, Us

Atlanta, Georgia, Us

Tasked with reaching a personal new business revenue goal as well as contributing to an overall team goal, implemented a multi-faceted plan to increase ticket purchases from current clients and develop new client relationships. Strategy included making 80-100 calls per day from a mix of cold and warm leads, generating business-to-business leads, increasing referrals, and focusing on face-to-face meetings in addition to making calls from lead lists. Season tickets sales, groups, and premium inventory are included in goal; therefore, placed strong focus on revenue generating sports of football and men’s basketball, but also promoted cross-over to non-revenue sports. In first eleven-months, exceeded personal goal by generating over $99,000 in new business revenue and contributed to team achieving over 125% of the University’s $1 Million new business goal.

Jupiter, Florida, Us

Working alongside the General Manager and Group Sales Coordinator to sell groups and premium tickets to spring training (Miami Marlins and St. Louis Cardinals), as well as minor league (Jupiter Hammerheads and Palm Beach Cardinals) games. Day-to-day am responsible for making cold calls to generate new business for both groups and sponsorship, as well as call renewal leads provided by manager. Am also responsible for coordinating the registration and day-to-day operation of the seniors program run at the stadium. Also tasked with writing game recaps on a consistent basis as well as feature stories, handling and/or being the mascot, hosting on-field promotions, and public address announcing during my tenure. Met and exceeded sales goals set by my supervisor for Spring Training 2012 (158% of ticket dollar goal and 122% of gross dollar goal).

Bradenton, Fl, Us

• Commission-based sales position of sporting good clothing and shoes• Received outstanding evaluation in secret shop evaluation• Consistently met or exceeded sales goals• Was the top part-time sales book in my region (incl. MD, DE, PA, NJ) in 2011, booking $324,329

Support the front-office in all matters related to ticket sales including group sales, promotional events, order processing, and walk-up purchases. During non-game hours, responsible for implementing customer marketing telephone and mail campaigns. Design and implement special event programs to increase attendance on promotional days. Utilize social media to facilitate promotional efforts to target markets. During game hours, process walk-up ticket requests and promote game-day specials.

Wilmington, Delaware, Us

Working in conjunction with the marketing director, ensured that promotional events and sponsorship agreements were fulfilled in the ballpark at specified game times. Supported team operations through technical assistance with audio-visual promotions during the game, coordination of on-field fan challenges, and distribution of marketing materials.

College Park, Md, Us

Managed and directed staff of twelve undergraduate students in all aspects of daily practice, game day operations, personnel/inventory management, travel, and stadium preparationMaintained inventory, as well as distributed equipment and apparel to athletesOrganized practice schedules to ensure proper staffing and equipment placement

College Park, Md, Us

Organized the recruiting database through the digitization of personal data for both current and prospective talent. Oversaw recruiting event logistics. Coordinated the logistical arrangements for a special competitive event with a non-conference school. Developed recruiting presentations for use by coaches when promoting the University to prospective players and their families. Assisted director with logistical details for team travel and other daily operational responsibilities.

Bachelor Of Science, Family Science

Bs, Sport Management