John Crowder Email & Phone Number

Tucson, Az

Tucson, Arizona Area

Managed the IT department of the organization. Including but not limited to remote, on-site support, design, and implementation for about 100+ employees.Project lead on completion of Service Organization Controls (SOC) Type II auditProject lead on Payment Card Industry Data Security Standard PCI/DSS compliance, Network Switch Upgrade, & Watchguard Firewall upgrade while ensuring efforts were initiated and completed on schedule and within budget.Renegotiated Telecommunication contract for company with Level III Communications.Performed multiple Client security auditsCoordinated efforts in planning, development, implementation, acquisition, testing, integration, and installation, utilization, and modification activities of telecommunications systems, facilities, services, and procedures for the organization.Plan and deliver information technology customer support services which include: installation, configuration, troubleshooting, customer assistance, and user training across a variety of different platforms.Enhance information systems security programs, policies, procedures, and tools to ensure the confidentiality, integrity, and availability of systems, networks, and data.Assess new security technologies/threats and recommend changes. Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.Developed technical standards and Standard Operating Procedures (SOPs) for the implementation, management, and documentation of the Local Area Network (LAN).Resolve integration issues related to the implementation of new systems with the existing network infrastructure.Working with various products including Windows Active Directory, Windows Server 2008 & 2012, Microsoft SQL Server 2014, VMware Vsphere Cluster, Netgear Switches, APC UPS’s, Dell Servers, Dell Storage Area Network (SAN), Watchguard Firewall

Tucson, Arizona Area

Responsible for Administering and Supporting. Including but not limited to remote, on-site support, design, and implementation.Responsible for providing expert customer support while resolving customer issues in a swift and timely manner.Responsible for designing and developing quality network and security solutions that integrate with the existing network infrastructure.Setup, maintained, and supported Microsoft Windows Servers, Microsoft Exchange (email system), Microsoft Lync (instant messaging system)Setup, maintained, and supported VMWare ESXi server virtualization.Setup, maintained, and supported Cisco ASA Firewalls and Extreme Network switches

Santa Barbara, California Area

Network engineer providing consulting services to clients. Including but not limited to remote, on-site support, design, and implementation.Working with various products including Novell Identity Manager w/ eDirectory, AD, and LDAP drivers. Novell Open Enterprise Server, SUSE Linux Enterprise Server, Zenworks, Zenworks Configuration Management, Virtualized Netware , Xen Virtualization, Storage Manager, and Symantec Net Backup.

Tucson, Arizona Area

Responsible for working directly with clients to help identify system requirements and develop solutions.Design and setup of Windows Server and Active Directory networks. Novell Open Enterprise Server, SUSE Linux Enterprise Server, and eDirectory Setup, maintained, and supported Microsoft Windows, and Novell SUSE Linux Enterprise Desktop, Setup, maintained, and supported Microsoft Exchange and Novell GroupWise, VMWare ESXi.Provided Telephone switch install and support.T-1 Install and Configuration for both voice and data.Completed design and setup of wireless networks for hotels and small businesses.Designed and installed CAT5e and CAT6 networks, including pulling and terminating cable to ANSI/TIA spec.Provided on-call 24x7 support; traveling to remote sites as required.

Tucson, Arizona Area

Administered and Supported multiple LAN’s within Tucson including: TIA, HIDTA, SAIC, Air Branch, OFO, and Border Patrol Sector Head Quarters in a mixed Novell and Windows Active Directory 24/7 environment.Job duties include the installation, configuration, troubleshooting, security, and maintaining of both the customers hardware and software.Coordinated and planned the IT security awareness training efforts for all the users at my locations.Conducted Security Risk Assessments of all the sites to determine possible risk or security issues at each location.Responsible for designing and developing quality network and security solutions that integrate with the existing network infrastructure.Remotely support and provide coverage at the Port-of-Entries and Border Patrol sites in Tucson, Douglas, Sasabe, Lukeville, San Luis, Nogales, as well as the Phoenix Sky Harbor Intl. Airport.Apply analytical and problem-solving skills to solve issues and problems that exist at all the sites in my region.Worked on setting up five new Arizona sites, server migrations, ADEX conversions at multiple locations, Border Patrol conversions and relocation, and other projects in and around Arizona

Tucson, Arizona Area

Consultant on projects for Fortune 100 and 500 clients. Responsibilities included managing projects with teams and doing solo projects for clients. I worked in all aspects from design to implementation.  Designed, installed, configured, secured, and supported Novell Netware and Microsoft Windows networks.  Installed and configured Windows Desktop Operating Systems  Setup, maintained, secured, and supported Sun Solaris, RedHat and SUSE Linux.  Designed, installed, configured, and supported Novell eDirectory and Microsoft Active Directory Setup, maintained, and supported Novell GroupWise.  Installed and configured ZENworks for servers.  Installed, Compiled, and Configured Apache web server and BEA Weblogic application server.  Scripted applications for automatic distribution during corporate wide operating system upgrade. Setup, maintained, and supported Cisco routers, switches, PIX firewalls; Dell Laptops; Compaq Proliant Servers, Disk Arrays, Deskpro Workstations; F5 BigIP Load Balancers; Sun Sparc Servers; HP Laserjet printers; Xerox Tektronix Phaser printers; Exabyte Tape libraries; APC uninterruptible power supplies