Web Development Agency and Client Consulting- Successfully managed multiple projects, delivering efficient software that exceeded client expectations and proactively resolved any challenges.- Redesigned client websites using WordPress, improving functionality and incorporating clients' branding.- Developed migration automation software, streamlining processes and reducing manual errors.- Built internal dashboards for real-time monitoring, allowing for quick identification and resolution of issues.- Led end-to-end development of a client's core product, from concept to deployment, resulting in successful launch and positive feedback.- Provided expert consultation, education, pro bono development services to WordPress ATX members to improve their websites and online presence.

Ad supported Business to Business Streaming Service.- Implemented Scrum and Agile practices, improving project management, team collaboration, and adaptability.- Negotiated and managed contracts with AWS, ensuring compliant, cost-effective, and favorable terms.- Managed patent applications, collaborating with legal teams in alignment with the company's strategic goals.- Conducted vendor research, evaluated options, and served as primary point of contact, resulting in cost savings and streamlined business operations.- Facilitated cross-departmental collaboration, effectively managed stakeholders, resulting in successful alignment of business objectives and improved project outcomes.- Architected and managed the development of a media production application, resulting in a 60% increase in ad revenue yield and 40% decrease in streaming costs, powering the company's linear streams.

- Created high-performing teams through recruitment and mentorship of junior engineers, resulting in a strong engineering department.- Worked with engineering leaders to plan, manage, and coordinate teams to reach development milestones.- Planned and reviewed project requirements, costs, architecture design, implementation, testing, and deployment.- Led the migration of core customer data from Salesforce to the company's own database, managing both the project and team.- Led the migration of the company's core product from GCP to AWS (Laravel Vapor), managing both the project and team.- Expertise in various technologies, including NodeJS, TypeScript, JavaScript, PHP, PostgresSQL, MySQL, AWS, GCP, Git, Docker, HLS, VAST, Okta, Datadog, PagerDuty, and more.

Managed WordPress Hosting Platform- Analyzed project requirements, collaborated with team members, and designed and implemented efficient technical solutions to meet project goals.- Acquired Scrum Master certification and served as an Agile Advocate, promoting and supporting the use of Agile methodologies, coaching teams and facilitating communication for successful adoption.- Designed and contributed to the development of next generation of products and plugins for Genesis, one of the most popular WordPress theme frameworks.- Built analytics tooling to accurately track product usage.- Designed and contributed to the development of a tool that tracks website performance and accessibility using Google Lighthouse scores for the top one million websites.- Contributed to the development of a popular local WordPress development tool with both application and command-line interface (CLI) components.- Leveraged proficiency in various programming languages, including React, Angular, Electron, NodeJS, JavaScript, TypeScript, PHP, MySQL and Go, to design, develop, and maintain software systems.

- Designed and developed data collection methods for specific visualization needs, resulting in accurate and efficient data analysis.- Addressed business intelligence requests by creating and delivering data packets in user-friendly formats.- Built intelligence-sharing dashboards, enabling company-wide access to collected data for better decision-making and collaboration.- Led deployment of new software, feature updates and fixes, ensuring smooth and timely implementation.- Hands-on experience with Angular, EmberJS, PHP, JavaScript, WordPress, and MySQL.

- Recruited and trained specialists who achieved NPS of over 80, resulting in high-quality customer service.- Developed and maintained procedures and policies for consistent and high-quality service.- Collaborated with cross-functional teams to troubleshoot and resolve customer issues and improve products and services.- Used metrics and analytics to measure and report on customer support performance and identify areas for improvement.

- Provided technical support to customers using managed WordPress hosting services, troubleshoot and resolving issues related to hosting, website performance, and plugin or theme conflicts.- Communicated effectively with customers, providing clear and concise instructions to resolve issues in a timely manner.- Collaborated with internal teams to troubleshoot and resolve more complex issues, such as server-side problems or website security breaches.- Continuously updated technical knowledge of WordPress and associated technologies to improve support capabilities.- Monitored and analyzed customer feedback to identify and resolve common issues, resulting in improved customer satisfaction.- Kept detailed records of customer interactions, and use this data to identify potential areas of improvement.