Bob has proudly served the 10 million people of the Tennessee Valley since 2010. He provides top-notch customer service to internal partners and external customers alike, demonstrates a strong work ethic, and exhibits exceptional problem solving and communication skills. While in Power Billing, he has trained 6 analysts to utilize the Power Billing systems and perform their roles at a high level. He is a peer reviewer of all analyst billing system changes and is the internal partner liaison for new power products, renewable programs, and IT related testing requirements.Bob has spent more than 6 years progressing within the Power Billing group. He has a strong acumen for all group systems and procedures and has strong working relationships with Metering Services, Transmission Planning (Renewables), Customer Service, Revenue, Rates and Pricing, Power Customer Contracts, and IT (business unit).Bob is best known for his ability to resolve complex billing related questions/problems in a timely manner and facilitate communication and resolution with internal partners.

• Train new billing analysts how to complete processes and problem solve issues. I’m the go to for tough questions since I’m the senior subject matter expert.• Validate and approve monthly power billing summary reports for TVA and customer owned revenue meters totaling approximately $11 billion in annual power sales• Peer review all billing related system changes performed by all analysts to ensure billing accuracy • Product research and test lead for all rate changes within the billing system• Lead continuous improvement initiatives focused on billing accuracy, communications, and process/ system improvement with the goal of 100% billing accuracy and customer satisfaction.

• Prepare and approve monthly invoices for more than $10 billion in annual power sales• Prepare and distribute internal monthly analysis and variance reports for upper management• Research and address questions and concerns for 155 distributors and 61 direct serve customers

• Researched and addressed 10 contract issues protecting TVA contractually from more than $500,000 in potential revenue losses • Assisted Power Billing Group with monthly production and parallel billing summary report validation• Assisted Revenue Billing Group by answering more than 50 billing-specific questions through contract research • Created and updated 51 distributor and 16 direct-serve customer portfolios to track more than 2,000 contract terminations

• Presented an in-depth marketing plan to senior leadership, in which 5 recommendations will be implemented within the group• Researched and created 30 new invention market research reports and 5 technology portfolios for commercialization managers• Interviewed 10 top universities and national labs and produced a 17-page research paper detailing best practices in tech transfer

Concentrations: Marketing, LogisticsGPA: 3.97

• Measured, analyzed and presented monthly web page viewership and revenue data trends using Omniture Suite• Assisted with the internet paid search process by adding keywords and changing bid percentages on several search engine sites• Researched, developed, and updated text, photo and map content for 30 new JTV.com learning library web pages using Kentico• Developed content roadmap for “about us” and “help” web pages for the JTV Web site migration to a new internet platform

• Served as the story editor, training officer, logistics officer, key control officer and personnel security officer• Administered public affairs, media operations and media-on-the-battlefield training to Army leaders • Supervised, trained and counseled seven print and broadcast journalists• Conducted and approved all office purchases totaling more than $50,000• Prepared soldiers for the sergeant promotion board and promoted two soldiers

• Produced and edited the Desert Voice magazine, stories, photos and graphic design submissions• Supervised a team of four print journalists to work efficiently and effectively and met all magazine deadlines• Produced stories and photos that were published internationally, regionally in the Middle East and across the United States• Worked alongside, interviewed, and interacted with international military and civilian personnel

Worked for the Frontline Newspaper, sports section editor, newspaper layout and design using Quark, photographer, conducted interviews, taught classes