Bob Nyce Email & Phone Number

Develop onboarding plans, project timelines, and scope statements for new onboarding clients.Lead and coordinate cross-functional teams effectively for successful execution of internal company projects.Oversee seamless communication channels for onboarding projects, ensuring all stakeholders are consistently well-informed.Manage and allocate project resources to optimize efficiency and productivity.Collaborate seamlessly with sales and support teams to facilitate and ensure smooth client transitions.Adapted seamlessly to a remote-friendly culture, ensuring continued productivity and team cohesion.

Gilbertsville, Pennsylvania

Managed projects from the point of client commitment to purchase, through the system go liveHosted kickoff and status meetings with clients along with internal status meetings and after action reviewsUtilized Microsoft Project and Teamwork software to track project progress, assign tasks, develop timelines and archive project documents.Controlled the scope, budget, schedule, quality and risk management within a projectCollaborated with outside sales during the bid process, providing project estimates and draft project documentsResponsible for a portfolio of 12-18 clients, with a focus on new Implementations, software upgrades, and ecommerce deployments

Provided timely communication with customers, offering technical support and Galaxy configuration assistanceAccurately documented, researched, reproduced, and escalated customer support issues while working collaboratively to provide quick resolutionAssist customers with the process of upgrading their Galaxy software modules

Villanova, Pa

Project coordinator for the implementation of Spectra Access Management software to improve the game day experience and track attendanceSold 81,160 Men’s Basketball 2015-16 tickets for a total of $2,519,995 representing an increase of $263,701 over the previous seasonAllocated and sold 3,500 tickets in a single week for the 2016 NCAA Men’s Basketball National Championship Final Four weekendPartnered with LetsMoveDown to offer an in game app allowing seat upgrades on game daysIntroduced a Men’s Basketball season ticket wait list, generating $35,000 in annual donations

Greater Philadelphia Area

Developed a strategy to sell a ticket package for the Penn State Football game which lead to a Temple record for attendance of 69,029 fans at Lincoln Financial FieldManaged the distribution and allocation of the Football ticket inventoryReconciled sales, balanced cash drawers, and made daily deposits to the business office

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Arts, Digital Arts And Multimedia Design

Activities and Societies: Sigma Phi Epsilon, Student Activities Funding Board