Brianna Ogas Email & Phone Number

- Greeted all guests warmly and promptly.- Directed all guests to undergo Covid Screening per company guidelines and provided masks as needed.- Maintained the welcoming atmosphere of the lobby by keeping it clean, plants watered, paperwork for Covid screening stocked, and hand sanitizer available at all times.- Answering the phones on a multi-line system.

Three tiers:Office Management:- Managed Employee Key Cards/Office Access.- Order kitchen/office supplies, stock said supplies- Order lunches for meetings/events- Mail management- Communicated any issues with the office to the building management.Customer Service:- Used Helpshift and Freshdesk for email communication with customers.- Used in-house tools to.

Greater Seattle Area

• Greeted all members and visitors and responded to general questions and requests
• Created name tags and security cards for members and staff
• Routed all incoming calls on a multiple line telephone system
• Distributed petty cash and kept accurate records of Management receipts and payouts
• Created and prepared reservation sheets for daily or special events.
• Processed incoming and outgoing mail, distributed it accordingly

Greater Seattle Area

• Helped organize and stock the inventory room
• Memorized the floor layout in order to efficiently replace the items that were sold
• Engaged in customers in aiding them to find what they wanted, either on the floor, or in the stock room

Bellevue, WA

• Utilized Excel to organize staff coverage of game testing
• Quality Assurance experience, including verification of proper branding and textual information.
• Communicated with people from other teams to ensure data was accurate and being properly tested
• Adapted quickly to assignment-specific instructions and learned how to use multiple in-house tools and programs

Kirkland, WA

• Quality Assurance experience, including proper branding and textual information.
• Exercised self-management when testing.
• Communicated within a team environment.

• Contracted through Mindseekers at NCsoft.
• Set up meetings and conference calls between the company HQ in Korea and their US offices
• Created detailed PowerPoint and Excel reports to showcase weekly changes in metrics pertaining to our products
• Communicated with other teams to compile data regarding various products for weekly and daily reports
• Compiled and organized data points for discussion in meetings or conference calls
• Distributed reports to management and executives

Kirkland/Bothell, Washington

• Managed a game testing team
• Frequently trained people to allow the team to obtain more coverage over small windows of time
• Compiled certification information and maintained test passes to accommodate frequently updated certification requirements
• Accommodated the constant shift of schedules and projects characteristic of the game industry
• Stocked and maintained the kitchen snacks and drinks, and created a schedule for fridge cleaning
• Helped successfully ship over 20 products

• Used programs such as Concordance, Opticon, Ipro, and SQL, to analyze and do meticulous quality control on hundreds of documents and images.
• Since no two assignments were alike, I learned to adapt quickly with the information required to complete my job quickly and efficiently.
• Since this is an online legal database, I strictly kept to the nondisclosure agreements

• Tested software and hardware, tracked, recorded, categorized, prioritized, and reported bugs
• Followed provided test cases on a daily basis and developed test cases for individual testing
• Excelled in adjusting to the complexities of specified guidelines and instructed others on its use
• Strictly kept to the nondisclosure agreement at all times and prevented breaches of this security

• Tested various software and hardware.
• Became efficient in understanding Microsoft consoles.
• Strictly kept to the nondisclosure agreement at all times.

Art And Animation, Life Drawing, Illustration, Storyboarding

Activities and Societies: Animation Club

Associate Of Arts And Sciences (A.A.S.), Administrative Assistant And Secretarial Science, General, 3.9 Gpa