Brad Moore Email & Phone Number

Dallas-Fort Worth Metroplex

Arlington, Tx

Responsible for hiring, managing and directing team members who provide system support for complex projects, business rules and analysis of the consumer originations systems related software applications used by the consumer credit and consumer funding departments. Additional responsibilities included the following: ● Formulate and define project/effort scope and objectives based on the business needs, a thorough understanding of the business systems, and industry standards. ● Provide effective coaching to team members, including development plans and ongoing feedback sessions. ● Plan, organize and direct the implementation of business solutions in accordance with company and organizational strategies. ● Implement strategic, innovative ideas to reduce cost, improve efficiencies and promote faster time to delivery of system changes. ● Maintain advanced level technical and functional awareness and competence of supported business applications, and organizational and industry technology standards.

Arlington, Tx

Responsible for providing analysis and second-tier support for the consumer originations platforms in the US and Canada. Core responsibilities involved, but were not limited to, the analysis, design and estimation of medium to large-scale projects, product support and coordination with team members on project development. Moderate coordination with other departments, business partners and outside vendors was required in order to provide customer support. Additional responsibilities include the following: ● Accurately elicit requirements and requests from stakeholders and/or vendors.● Successfully implement projects and upgrades that will transition to production support. ● Accurately and thoroughly document test results when testing is required. ● Use of analytical and problem-solving skills to research system functionality and operations to develop solutions, engaging both internal and external IT resources when applicable; communicate solutions in a clear and concise manner. ● Maintain compliance with all SOX, security and operational standards.

Dfw Credit Center - Arlington, Tx

Responsible for researching and analyzing credit risks, assessing credit history and approving or denying extension of credit to potential customers. This includeded contact with other company departments, as well as automobile dealers and other finance and credit sources. Additional responsibilities include the following: ● Analyze credit data to determine the degree of risk involved in extending credit. ● Make decisions to approve or deny the extension of credit within set credit authority established by senior management and state/federal laws. (Sr. Credit Analyst II has additional $$ and elevated risk level priviledges to make exceptions and provide approvals to provide dealer support.)● Develop sufficient dealer relationships that ensure volume objectives and credit quality. ● Capture automotive finance contracts that meet GM Financial profitability criteria for pricing and performance. ● Perform outbound telemarketing calls to the dealer customer. ● Conduct joint dealer calls with Dealer Relationship Manager (DRM) on an as needed basis. ● Ensure proper documentation is received on all contracted applications.

Dfw Credit Center - Arlington, Tx

Responsible for researching and analyzing credit risks, assessing credit history and approving or denying extension of credit to potential customers. This includeded contact with other company departments, as well as automobile dealers and other finance and credit sources. Additional responsibilities include the following: ● Analyze credit data to determine the degree of risk involved in extending credit. ● Make decisions to approve or deny the extension of credit within set credit authority established by senior management and state/federal laws. ● Develop sufficient dealer relationships that ensure volume objectives and credit quality. ● Capture automotive finance contracts that meet GM Financial profitability criteria for pricing and performance. ● Perform outbound telemarketing calls to the dealer customer. ● Conduct joint dealer calls with Dealer Relationship Manager (DRM) on an as needed basis. ● Ensure proper documentation is received on all contracted applications.

Arlington, Tx

Responsible for managing a team of 8-20 team members performing multiple functions including contract validation, funding disbursement and dealer relations. Additional responsibilities include the following:● Supervise, develop, coach, and motivate team to ensure departmental goals are met and communicate policy and procedure updates to direct reports and ensure that those updates are being shared consistently and accurately.● Monitor and direct when needed, the daily workflow among teams, as well as establish and communicate short and mid-term priorities on in-house volume.● Track and monitor aging contracts to identify issues and work with credit centers and dealers to address and resolve funding obstacles, remaining pro-active in communicating trends to team members, management and dealerships.● Track and monitor production service deliverables, performance, and direct staff as necessary to complete daily objectives.● Provide funding related guidance and approvals within established authority levels, and communicate recommended course of action to AVP when approval exceeds authority limits.● Accept and act upon trend topics of discussion from Funding Exceptions Managers to ensure process enhancements are implemented.● Communicate policy and procedure updates to direct reports and ensure that those updates are being shared consistently and accurately.● Quickly adapt and lead teams through organizational change.● Provide guidance to team members in creating an environment for success.● Utilize excellent time-management and multi-tasking techniques to meet all production and development obligations.● Conduct thorough analysis on escalated contracts and provide approvals and/or guidance to the Funding Team on how to proceed.

Arlington, Tx

Arlington, Tx

Responsible for funding auto loans while maintaining the highest level of integrity. Evaluating all documents, programs, and verifications for validity prior to funding the loan. Interfacing and providing superior customer service to internal and external customers (i.e. credit center personnel, automobile dealers, loan applicants, etc.). Additional responsibilities include the following:● Act as a liaison between dealer and Funding Operations, Title Management, and Dealer Disbursement teams to expediently resolve any issues.● Leverage the relationships developed with assigned dealerships to assist in the resolution of funding delays, unperfected titles, account recoveries, and other Loan Services processes.● Identify and understand the communication preferences of assigned dealerships and ensure proper communication, both written and verbal, is achieved.● Conduct joint dealer calls with Dealer Account Representatives (DAR) on an as needed basis.● Quickly adapt to new lease, retail and commercial program cycles or policy changes and ensure that assigned dealerships are aware of any impact that may result in those changes.● Analyze tax variances and work closely with the tax dept for quick resolution.● Utilize excellent time-management and multi-tasking techniques to work all escalated contracts with limited supervision.● Field escalated calls as needed and follow-up with impacted parties to ensure complete resolution.● Understand and overcome obstacles that negatively impact customer satisfaction to dealerships, applicants, and internal partners.● Maintain current knowledge of state and federal regulatory requirements relating to motor vehicle lease or retail transaction documentation, GM Financial funding and operating policy and procedures, and lien perfection requirements.● Maintain working knowledge of all available resources such as Lexis/Nexis, Google, etc to assist in investigations and resolutions as needed.

Fort Worth, Texas, United States

Multiple roles over 5+ years including area stocker, merchandiser, and shop in lead in the tire and battery center. Additional experience includes fresh rotation, inventory management and cash handling roles.

Associate Of Arts (Aa)

Education record