Braden Volarvich Email & Phone Number

Sacramento County, California, United States

Sacramento, California, United States

Previously working two simultaneous roles allowed me to create a new job with Luxer One, and become the Technical Training Manager. I am responsible for training several employees of various divisions in Customer Success. I’ve created comprehensive training programs and implemented LMS software that did not previously exist. I am consistently providing.

Sacramento, California, United States

I managed a team of 12 Tech Support representatives who provided customer assistance through phone and email. I recognized the need for a complete departmental overhaul and immediately got to work. I took on the challenge of fostering and implementing several company-wide policy changes, introducing new employee tools and systems, creating comprehensive.

Sacramento, California, United States

As a leader in Customer Success, I managed a team of 10-15 representatives helping our end users and customers via phone, chat, or email. My main focuses were coaching, performance management, career development, creating and implementing department policies, taking escalations, and more.In addition to enhancing and implementing company practices and.

Folsom, California, United States

With Voxpro/Tellus International, I worked on our contract with Stripe, the largest online payment processor in the world. I managed a team of 20+ help desk/customer support agents. My primary responsibilities were to coach, train, and develop my team. I am highly focused and dedicated to ensuring complete customer satisfaction and employee sentiment. I.

Rocklin, California, United States

As the Assistant Manager, the primary goal is to spend 80% of my day coaching, monitoring, monitoring SLAs, managing performance, and developing our employees. I oversaw our secure messaging platform which focused on online banking and technical support assistance for our members. I had a total of 9 direct reports. Other primary focuses were career.

Rocklin, California, United States

As a Senior Lead, my responsibilities included helping customers in escalated situations, coaching, monitoring sales and service goals, and assisting my manager in career development. Within a month of my starting at First Tech, I was loaned out to our training department and ceased my Senior Lead duties. I revamped our new hire training program and.

Sacramento, California, United States

During my time with Wells Fargo, I held several roles within the organization. I started off as a phone banker and ended up as a Team Lead. Throughout my tenure, I consistently grew and was promoted and I was mentored by senior leadership. I gained a vast amount of knowledge and expertise in contact center operations, workforce management, training and.

Roseville, California, United States

With Autos 4 Less, I would greet incoming customers, determine their needs and direct them to the appropriate sales associate. Once a purchase was agreed upon, I completed the necessary contracts, DMV paperwork, and collected funds to close the transaction. I was responsible for all Accounts Payables/Receivables, bank deposits, and a variety of clerical.