Bradley J Fattori Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Fleet Space Technologies is a space company based in Adelaide, South Australia, with offices in the US, Canada, Luxembourg and Chile. Fleet designs, builds and operates a constellation of microsatellites that deliver universal connectivity across the globe.Recently, Fleet launched ExoSphere, a solution for the mineral exploration industry providing lightning fast 3D mapping to pinpoint minerals and increase accuracy in drilling targets. This cutting-edge technology is already helping… Show more Fleet Space Technologies is a space company based in Adelaide, South Australia, with offices in the US, Canada, Luxembourg and Chile. Fleet designs, builds and operates a constellation of microsatellites that deliver universal connectivity across the globe.Recently, Fleet launched ExoSphere, a solution for the mineral exploration industry providing lightning fast 3D mapping to pinpoint minerals and increase accuracy in drilling targets. This cutting-edge technology is already helping the world transition to clean-air mobility technologies by creating a faster, more sustainable and less expensive route to finding critical mineral deposits. Show less

Adelaide, South Australia, Australia

South Australia, Australia

Manage national (SYD & ADL) team of front-line engineers delivering incident and change management to national enterprise and government customer base for TPG, iiNet, Internode, Adam & TransACT brands. Manages SLAs & OLAs, providing staff development, external vendor & client relationship management, process development and reporting

Adelaide, Australia

As the Corporate Support Manager, I lead, develop and coordinate all Corporate Support staff to deliver an exemplary level of service to Business, Enterprise, and Government clients.Achievements:• Intergration of Adam, Transact, Netspace & Westnet products and customers to iiNet Corporate Support.• Aligned internal processes & procedures to ITIL standards.• Development of internal tools to improve staff & outage management.• Project Management of service improvements… Show more As the Corporate Support Manager, I lead, develop and coordinate all Corporate Support staff to deliver an exemplary level of service to Business, Enterprise, and Government clients.Achievements:• Intergration of Adam, Transact, Netspace & Westnet products and customers to iiNet Corporate Support.• Aligned internal processes & procedures to ITIL standards.• Development of internal tools to improve staff & outage management.• Project Management of service improvements across delivery, provisioning and assurance for Government customers.Duties and Responsibilities: • Driving the team to meet company goals and KPI's• Incident Management, Change Management, Service Availability Management (ITIL)• Team management• Process development, improvement and maintenance.• Carrier and customer relationship management• Staff development • Project management Show less

Adelaide, Australia

Senior specialist in the Corporate Support team managing the daily running of the team. The position focuses on leadership development, process development, maintaining relationships with corporate stakeholders and team management.Achievements:• Implemented interstate hardware project to provide improved response times for assurance.• Identified, documented and trained group on carrier escalation criteria and procedures to improve assurance service levels.• Documented… Show more Senior specialist in the Corporate Support team managing the daily running of the team. The position focuses on leadership development, process development, maintaining relationships with corporate stakeholders and team management.Achievements:• Implemented interstate hardware project to provide improved response times for assurance.• Identified, documented and trained group on carrier escalation criteria and procedures to improve assurance service levels.• Documented assurance processes and support methods on corporate products.Duties and Responsibilities: • Technical escalation point within the team.• Acting team leader in the absence of the current team leader.• Internal documentation and process development.• Team task allocations, staff supervision and internal staff feedback.• Driving team members to achieve personal development and set A&D goals.• Constant improvement and maintenance of team procedures and internal policies.• Managing critical service level faults, ticket queue and phone queue volumes. • Working directly with stakeholders to provide customer reports, post incident reports and reason for outages.• Performing fortnightly reviews of ticket quality of team members and providing feedback and recommendations.• Maintaining reports on fault and call volumes and providing recommendations to management.• Attendance the South Australian Government ORM meetings on behalf of Internode.• Maintaining staff adherence and attendance. Show less

Adelaide, Australia

The position was a front line support role supporting Corporate and Government clients. The role required myself to make improvements in my education and progression in my skill set to perform a more technically challenging role.Providing supporting to our customer base of the following services:● Internode Business Connect (Business MPLS VPNs).● Wideband Services (Fibre, WTX, XYZed SHDSL, Extreme SHDSL Hatteras, direct Ethernet (iPOP)).● Internode Datacentre and… Show more The position was a front line support role supporting Corporate and Government clients. The role required myself to make improvements in my education and progression in my skill set to perform a more technically challenging role.Providing supporting to our customer base of the following services:● Internode Business Connect (Business MPLS VPNs).● Wideband Services (Fibre, WTX, XYZed SHDSL, Extreme SHDSL Hatteras, direct Ethernet (iPOP)).● Internode Datacentre and co-location services.● Windows 03/08 IIS and Unix Webhosting.● DNS management and troubleshooting.● VPS (Virtual Private Server) solutions.● Internode Mail Systems.● ADSL/ADSL2+ (Agile "Extreme", Optus and Telstra Wholesale).● NodePhone Business Trunk (VoIP/PBX).● NodeMobile (3G) Services.General Duties:● Technical escalation point for the Internode Helpdesk and Support Specialist teams.● Frontline support for Internode's Corporate and Government clients.● Diagnosis of network and system related faults.● Configuration, support and maintenance of Cisco devices (predominantly routers, switches and PIX/ASA firewalls).● Proactive network and service monitoring.● Proactive outage advisory management.● Internal documentation projects.● Fault management for all services, including correspondence with telecommunication carriers where applicable. Show less

Adelaide, Australia

Providing second level support to Helpdesk issues. Dealing directly with wholesale providers (Optus, Telstra) with fault logging.● Advanced ADSL troubleshooting (Analysing TDR tests)● DNS record setups (BIND) and troubleshooting● Windows (IIS 2003) & Unix apache web-hosting troubleshooting● Creation & troubleshooting of customer email mappings● Analysing and logging faults with our wholesale providers.● FTTH troubleshooting and fault logging● VoIP (Nodephone)… Show more Providing second level support to Helpdesk issues. Dealing directly with wholesale providers (Optus, Telstra) with fault logging.● Advanced ADSL troubleshooting (Analysing TDR tests)● DNS record setups (BIND) and troubleshooting● Windows (IIS 2003) & Unix apache web-hosting troubleshooting● Creation & troubleshooting of customer email mappings● Analysing and logging faults with our wholesale providers.● FTTH troubleshooting and fault logging● VoIP (Nodephone) troubleshooting Show less

Provided level 1 helpdesk ADSL support for home and business clients.