Create reports as requested (and anticipated). Customize SalesPad interface. Capture and refeed data from field personnel. Troubleshoot queries. Produce end user technical documentation and video tutorials.

Coordinated online bidding events. Managed detailed submission process. Administered sharing site for clients to view progress photos of their projects. Managed photo sharing site for clients to view project progress. Formulated custom Access applications to facilitate operations flow. Wrote macros to improve data entry accuracy and efficiency. Comprehensively restructured order processing system, refining procedures for increased productivity. Developed with ASPX, Silverlight and WordPress. Created and maintained company website. Created and maintained GPS plotted database of all projects, and utilized it to route installation crews in the most efficient paths possible.

Administered in-process paperwork flow between customer service, accounting and manufacturing departments. Identified and solved major internal quoting problems by creating a comprehensive master quote template system with extensive safety checks to ensure accuracy. Designed and maintained project and billing forecast schedule reports for upper management. Built and provided support for inventory pricing database with a linked pricing support system. Established cost and sell pricing by reviewing engineering master operations with various department heads. Responsible for quote preparation, inventory database and purchase order processing. Wrote comprehensive computer user how-to manual to assist with conversion to new company-wide inventory system.

Maintain online properties. Update annual leadership changeover. Create educational resources.

Managed regional office operations of a national soil remediation corporation. Served as regional liaison between clients and the South Carolina Department of Health and Environmental Control (SCDHEC) regarding acquisition, preparation and filing of regulatory paperwork. Processed documents in compliance with SCDHEC state regulations. Organized and initiated client projects, ensuring that soil test analyses met state mandated requirements. Coordinated project scheduling with consultants, including arranging transporters, loaders and other required equipment. Balanced tonnage and remediation revenue reports by project to ensure accounting accuracy. Generated monthly facility activity reports. Prepared manifests for clients and transporters. Reviewed and approved accounts payables for corporate office. Created templates for frequently used forms to facilitate preparation of paperwork and generated customer correspondence.

Directed all operations of a printing franchise. Administered client contact and support, materials requisition, product inventory, job scheduling, print production and delivery. Ensured deadlines were met and finished product was prepared to customers’ specifications. Supervised five employees and coordinated projects and outsourcing services.