Brandon Abrams Email & Phone Number

As a seasoned Quality Assurance Engineer, I bring a dedicated and driven approach, backed by extensive experience in customer service and a robust technical skill set. Holding a B.S. degree in Information Technology from Kennesaw State University, my in-depth knowledge of the field is complemented by expertise in hardware and software troubleshooting, quality engineering, and automation.Recognized for meticulous attention to detail, my most recent role at Macy's Technology as a Quality Assurance Engineer underscored my commitment to excellence. Eager to contribute as a leading innovator in the Information Technology industry, I leverage my technical proficiency to ensure the highest standards in quality engineering and process optimization.I successfully led projects to overhaul the company's quality control processes, resulting in a 30% reduction in product defects and a significant increase in customer satisfaction. My efforts included developing new testing protocols and collaborating with team members on best practices, which collectively improved overall efficiency and product quality.Some projects that i have worked on include:-Seamless CommerceContributed significantly to the development and quality efforts on Macy’s Seamless E-Commerce project, ensuring a smooth and integrated shopping experience between Macy’s and its partners through comprehensive testing and validation.-Wear It With RedesignPlayed a lead role in the quality assurance process for the redesign and development of the "Wear It With" styling widget on Macy's and Bloomingdales PDP pages, ensuring optimal functionality and user experience through rigorous testing and feedback.Additionally, with a strong background in customer service, I have honed my skills in providing exceptional support and building relationships with customers. My experience spans various industries, where I have consistently demonstrated my ability to understand customer needs, resolve issues efficiently, and enhance overall satisfaction. I excel in communication, problem-solving, and maintaining a positive and professional demeanor in all interactions. My goal is always to ensure a seamless and pleasant experience for every customer, contributing to the success and reputation of the organization.

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  Kennesaw State University

  Information Technology