Brandon Benson Email & Phone Number

Coordinates implementation of site functionality improvements, and design iterations to meet customer needs. Tracks and performs web content and site updates. Monitors internal request system and issues tracker, assigns tasks, and responds to internal partner and external customer questions and requests. Uses Content Management Systems to create and edit Web pages, organize web page structures and hierarchies. Uses GovDelivery to create and send electronic email alerts and newsletters. Leads the Web Team in producing email alerts and newsletters for external facing email communications. Builds, tests, and administers external customer surveys when needed. Formats and uploads documents and multi-media assets for use online. Uses Google and GovDelivery Analytics to provide analytics insights when requested.

Greater Seattle Area

Provide customer support via email and telephone inquiries regarding transit information, ORCA smart cards, Ticket Vending Machine issues or other Sound Transit programs. Analyzes customer transit data to suggest appropriate ORCA products to purchase and correct issues related to use of ORCA cards. Participates in transit outreach events when needed. Uses customer relations management tools to correctly categorize inquiries for reporting purposes and generates weekly reports of inquiry types.

Seattle, Wa

Requisitions and distributes general, medical, and surgical supplies and equipment throughout various healthcare settings. Utilizes computer technologies such as handhelds, package scanners, and software programs to generate replenishment orders. Perform supply issues and credits in the Materials Management Information System, ensuring the cost of the items are allocated appropriately.

Seattle, Wa

Seattle, Washington

Monitored a pending leads database and responded to new customer inquiries in a call center environment. Executed targeted marketing strategies to convert an average of 20% of calls into sales-ready leads for scheduled community visits. Collaborated with community sales managers to personalize scheduled tours using data collected from customer interactions. Achieved and exceeded goal of 50-55 scheduled visits per month.

211 Lenora St, Seattle, Wa 98121

Analyzed and interpreted sales data to make decisions on product ordering and labor management, decreasing product waste and labor cost by an average of 3%. Created a training system to assist partners with changes to deployment strategies. Led Spring 2014 promotion. Exceeded promotional sales goals by 10%. Ensured team compliance with company health, cleanliness, and operational standards. Used reporting tools to create daily cash register reports and prepared store bank deposits.

Seattle, Wa

Fulfilled orders and processed transactions in a fast-paced food service environment. Utilized product knowledge to make recommendations and increase sales through suggestive selling. Complied with operational standards for cleanliness, merchandising, stocking and storing product.

Ama Professional Certified Marketer Pcm In Digital Marketing

Google Analytics For Power Users Certification

Education record

Content Marketing Fundamentals and Digital Marketing Boot Camp

Certificate, Digital Marketing

Bachelor Of Business Marketing Management

Associate Of Applied Arts In Audio Production