Managed all aspects of the employee listening program for 19,000+ employees. This includes strategy development, building content, and administering surveys around employee experience, employee engagement, onboarding, exit, and other special topics.• Through collaboration, drove the strategy for converting employee listening data into meaningful change to evolve the employee experience and overall company culture - including the development of enhancements to the onboarding and exit processes to ensure an ideal experience for new and departing employees.• Built, maintained, and benchmarked tracking metrics for critical Human Capital programs to allow leaders to measure progress on key initiatives. • Managed third-party relationships regarding technology implementation to bring strategies from concept to reality. • Key team member on strategic Human Capital initiatives, including employee value proposition development, future of work, and enhancing the employee onboarding and exit experiences – all programs that deeply impact the employee experience. • Experience using Prosci Change Management Certification to enact impactful change management practices to allow for minimal disruption through large-scale transformations.

Provided human resources business consulting for 500+ employees and multiple executives in areas including performance management, organizational design, succession planning, compensation, leadership development, executive coaching, employee relations, benefits, and recruiting.• Ensured staffing budgets were maintained and all new hire offers were within the overall financial targets through influence with senior leaders.• Tracked and analyzed key metrics across lines of businesses supported to drive future talent moves, capacity planning, and promotions.• Aligned with executive and senior-level leaders on business objectives and collaborated on strategic planning initiatives to ensure the right talent and team structure were in place to meet current and future goals.• Through relationships with key leaders, delivered recommendations and guidance across the organization to influence key strategies that drove retention and profitability.

Oversaw full program management, execution, and strategic planning for a two-year initiative that hired high-potential college graduates to fill key roles at the company upon program completion. • Recruit, hire, and onboard 40+ high-potential college graduates and interns per year through targeted recruiting and university relations management - including the promotion of positions, screening candidates, hiring, onboarding, and placement of employees.• Worked directly with executive sponsors to ensure alignment of the programs with company strategy.

Managed a team of multiple managers and 20+ employees in a call center environment responding to business banking and treasury management inquiries (inbound and outbound).• Led initiatives around sales management, project management, employee development, employee engagement, hiring, performance management, capacity planning, program development, and incentive compensation development.• Collaborated with regional leadership to develop prospecting strategies across the Bank footprint.• Developed, implemented, and led a variety of projects including centralizing Treasury Management sales for the Bank’s Retail network, establishing a program to provide alternative lending solutions to businesses, and piloting an initiative to centralize the process of onboarding new Retail customers.• Managed third-party relationships with payroll and credit card processing vendors which resulted in increased sales and revenue.

Led all aspects of retail financial center management, including sales management and people management.• Multiple time President’s Circle Winner.• Received the Financial Center Manager of the Year Award.• Simultaneously managed three locations to grow overall market presence and influence.

• Held Life & Health Insurance and Series 6 & 63 licenses