Brandon Laribo, Ms Of Information Science Email & Phone Number

Reading, MA, US

• Contract with Credit Karma Design, own and drive IT projects and deliverables to accelerate the integration of systems andprocesses with parent company.
• Support Credit Karma employees in resolving problems with IT, AV and communicationssystems.
• Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding andother key processes.
• Hands-on troubleshooting of hardware, software applications, networking and other technicalissues.
• Develop and document best practices, tools and tips, enhancing internal troubleshootingprocesses
• Manage relationships with vendors and 3rd party providers to provide application support.

Durham, North Carolina, US

• Developed IT system specifications after evaluating customer's nature of work and business volume
• Solved client’s IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking
• Setup VPN SSL and Sophos
• Manage and troubleshoot firewalls, router, and AP's
• Decommission of computers/networks
• Updated and maintained virus protection software, performed system scans and removed any detected viruses, spyware and malware

Assure that clients receive efficient, professional and timely first and second tier support during normal working hours. Assist in remote & onsite technical support issues.Work in a team with other staff members to proper troubleshooting techniques.Troubleshoot hardware devices such as routers, modems, printers,and sensors. Supply troubleshooting services.

Ingelfingen, DE

• Facilitated and coordinated the work for projects. As well as engaged in the establishment and implementation of new projects to support the Project Manager
• Provided timely project status updates to management
• Maintain and update company database
• Expanded client base by 20% from consistently delivering goal-surpassing marketing results and ensuring complete client satisfaction.
• Contacts new customers and completes customer call sheets referring to customer satisfaction, suggestions for improved service, customer referrals, reorder reminder calls and product information
• Exceeds a successful call rate (actual CDR to customer contact) from senior level executives and upper management

• Researched marketing demographics using VALS and PRIZM software
• Collected quantitative and qualitative data from marketing campaigns
• Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data
• Provide networking/desktop support and perform mainframe and account maintenance tasks
• Allocated resources to procure new and innovative student leadership development programs through marketing on social media

Master Of Science Information Technology, Network Enterprise

Master Of Science In Information Systems, Concentration In Computer Security Management

Bachelor Of Business Administration, Marketing