Brandon Muniz, Itilv4F Email & Phone Number

Denver Metropolitan Area

The best SE professionals around the globe, all sharing our insights within our community.

Greater Denver Area

All things SNARE for your cybersecurity stack.- Compliance? Audit protection? High-availability? Forensics? Covered.- Event transit guarantees? Flat files? Cloud logs? FIM, RIM, FAM and RAM? Done.- Custodial and privileged access logging of DBAs? USB/HID devices? I got you.- Hardened CLM for every platform that your business is probably already using? SNARE.- Real-time alerting, before your XDR even starts looking...? You get the idea.

Denver - Sydney - Adelaide - Manila

Lead and direct technical support teams in Denver, Sydney, Adelaide and Manila. Establish, refine and execute the strategic plan and corporate vision for Prophecy International Support and Customer Care organizations.Manage escalation of critical support or technical sales issues, working directly with all necessary parties.KPIs: Customer-SAT, Sales/Services & Maintenance Renewal revenues, NPS, Customer Care.

Greater Denver Area

Working daily across the globe, supporting the full spectrum of Snare and eMite technology.Making sure my Salespros, Admins and Leaders have what they need, when they need it.Product issues - Check.Feature questions - Check.Customer experience - Check.Closely and cross-culturally collaborating with the best R&D and Product Development teams.Time zones, alternate date formats and the metric system are no match.

Sydney, Australia

Adelaide, Australia

Greater Denver Area

Provided Technical Support and Account Management services to customers world-wide, including 8 of the world’s 10 largest companies and 35% of the Bloomberg BusinessWeek “Global 1000”.Managed support planning and execution of recurring customer satisfaction levels for a team of 8 frontline and senior engineers, consistently achieving 95%+ positive results.Promoted within 3 years to Senior Support Engineer.Performed on-site visits to PROGNOSIS clients and customers for… Show more Provided Technical Support and Account Management services to customers world-wide, including 8 of the world’s 10 largest companies and 35% of the Bloomberg BusinessWeek “Global 1000”.Managed support planning and execution of recurring customer satisfaction levels for a team of 8 frontline and senior engineers, consistently achieving 95%+ positive results.Promoted within 3 years to Senior Support Engineer.Performed on-site visits to PROGNOSIS clients and customers for the TAM, Support, relationship troubleshooting and ad-hoc consulting.Principal liaison to Sales and Consulting teams during sensitive customer POCs, specializing as SME to our Finance team. Complete management of new client on-boarding.Owner of regional customer success initiatives, conducting client interviews and achieving a 60%+ response rate for the purposes of driving net-promoter.Received “Customer Focus Award” during fiscal year 2012 for the Americas region and also “Employee of the Month” recipient: March 2013 and October 2015 - both within 32 months of the awards inception. Show less

Some College, Engineering And Business (History And Kinesiology)

(Honors Graduate)