Field Service Representative Uas
CurrentAt ArgenTech Solutions, I provisioned customer support in the area of service operations for Blackjack solutions and technologies, utilizing over 700+ hours of EO, IR, and SWIR payloads. I ensured compliance with all applicable regulatory guidelines, quality assurance frameworks, and service-level agreements. In furtherance of these aims, I honed my technical acumen and expertise in troubleshooting to provide the best available product to customers based on contractual needs and requirements. Key achievements include:• Utilized sensor payloads to provide real-time video imagery for customers while coordinating with local airspace regulatory agencies.• Interfaced with external stakeholders to elicit requirements and ameliorate issues related to flight operations, mission tasking, emergency response, and general inquiries.• Instrumental in aiding Special Operations Forces with the assigned platform capabilities to achieve critical objectives.• Played a pivotal role in critical maintenance regimes and inventory optimization programs