Breann Campbell Email & Phone Number

Dallas-Fort Worth Metroplex

- Monitor on average 32 customer accounts daily to ensure company/client expectations are delivered/met - Identify Client Issues, document and re-route them for analysis and resolution, and place them in training sequence for staff improvement and development - Host bi-weekly meetings with the support departments to track/monitor/escalate any issues identified to update Company’s Q&A documentation and training program - Create weekly reports on customer activity for trends/patterns/product interest and usage.

- Close approximately 70 Cases monthly to achieve the company’s Objectives and Key Results (OKR)- Created scripts and standard operating procedures for two (2) major company Events (Blueprint & Summit)- Created multiply reports that were used in the assignment of cases to specific teams based on Client needs

Denton, Texas, United States

-Coach 10 Supplemental Instructors in the discipline of peer-to-peer learning with an emphasis on effective oral and written communication with a solution-focused approach-Create professional development presentations to aid in the betterment of Supplemental Instructors- Collect and evaluate session planning sheets to provide feedback to SI leaders - Observe and train both new and returning SI leaders.

Denton, Texas

• Construct three fifty-minute lesson plans per week for an average of forty students who are enrolled in a historically challenging course • Ensure a more in-depth understanding of the concepts on a peer to peer level using effective communication skills • Create detailed exam reviews to provide as a study resource for students

Dallas, Texas, United States

- Partner with Business Development Managers to create customized plans for sales territories to supporttheir revenue targets.-Assisted the sales team in researching and identifying new opportunities- Worked on a company-wide research project on Best Practices to identify ideal customers- Proactively schedule calls with prospective clients via phone and email (including cold calling).set up appointments, and grew the pipeline for the sales organization- Utilize business acumen to research companies, C-Level executives, business trends, and competitiveintelligence to create detailed research-based strategic communication plans.

Round Rock, Texas

• Trained new employees in all positions as well as supervised a 7-person team per shift• Delegated tasks throughout shift to team members to ensure high productivity, motivate team and maintain company standards• Received recognition for consistently up-selling promotional items during highly anticipated movie releases leading to increased sales and concessions revenue by on average 12% • Defused conflicts arising from customer concerns resulting in problem resolution before management involvement

Round Rock, Texas

• Provided exceptional customer service through beverage and snack sales on the course and in the Café• Strived to meet sales quotas each shift, meeting and exceeding goals majority of the time• Selected to serve at private tournaments and special events of up to 150 guests focusing on an exceptional guest experience

Bachelor Of Business Administration - Bba, Marketing With Professional Selling Concentration

Business Administration And Management, General