Breda Donlon Email & Phone Number

Dublin, Ie

Responsible for leading Learning and Development and implementing a company-wide strategy, establishing plans, priorities and policies for L&D aligned to and in support of the FINEOS Growth strategy.FINEOS is a leading provider of core systems for life, accident and health insurers globally with 7 of the 10 largest group life and health carriers in the US as well as 6 of the largest life insurers in Australia. With employees and offices throughout the world, FINEOS continues to scale rapidly, working with innovative progressive insurers in North America, Europe, and Asia Pacific. The FINEOS Platform provides core administration capabilities including absence management, billing, claims, payments, policy administration, provider management and new business and underwriting; all of which are configurable to operate independently or as FINEOS AdminSuite, an end-to-end core administration suite. We help our customers care for the people they serve through the delivery of superior insurance technology. Our Mission is to be the 'global market leader of group and individual insurance technology on a single software platform'. www.FINEOS.com

Dublin, Ie

Reporting into the Chief People Officer in this role I am responsible for coordinating Organisational Health and Employee Engagement in FINEOS - from culture needs assessment to the delivery of the objectives and goals.I manage the planning and execution of the OH strategy and related projects, communicating with and managing the key FINEOS stakeholders, driving the project teams and developing the budget, business cases and timeline estimates required to implement our OH goals to drive organisational health in FINEOS and create an even better place to work.I also manage Learning and Development in FINEOS, Devising the annual Learning strategy for the organisation, in collaboration with relevant stakeholders to support the company growth strategy. I coordinate company-wide training needs analysis and developing L&D plans and activities. The role involves executive level reporting on L&D costs in line with budget.

Dublin, Ie

Maternity cover to manage the L&D function within FINEOS, activities included:Implementing the annual L&D strategy for the organisation, in collaboration with HR Business Partners and operationsManaging the company wide communications strategy for L&DRolling out company wide collaboration and knowledge sharing activities including the development of Corporate communication templatesAssisting departments in process for improvement initiatives where L&D play a crucial roleDetermine the business benefit for training programmes, compile business cases and determine the impact of bespoke training programmes such as Customer Engagement Manager training, performance management, Coaching for Performance and Change ManagementOverall accountability for the learning and development of all employees at all levels of the organisation including bespoke induction programmes, and skills training, management and leadership development including talent management.Designing and developing learning programmes based on organisation, team and individual's needsUndertaking learning impact measurement, measuring and reporting on the ROI of training activities, projects and initiativesMonitoring and tracking the L&D budgetAssisting with the development of the FINEOS strategy in relation to HR and L&D

Dublin, Ie

Coordinated Product training events across all three FINEOS regions – Europe & South Africa | North America | Asia PACInteracted with key client stakeholders in the management of training events from the initial request to the post training evaluation reportingSupported the skills development of FINEOS customers in the implementation of their customised Claims systemPerformed a critiqued analysis on Learning Management System providers to host internal training courses and manage training recordsDelivered dynamic, interactive, classroom based training to FINEOS clients around the world and internal FINEOS staffMentored new hire Product and Technical Training ConsultantsOrganised and facilitated in-house Train the Trainer sessionsDeveloped training processes to deliver and manage training events efficiently, to promote the use of a Project Management style methodology to all training events Developed efficient yet effective monitoring processes for reporting on training progressDevelopedustomised training solutions for clients to support their specific claims line of business training needs.Conducted training needs analysis with clients and staff on a regular basis

Redmond, Washington, Us

Worked with business owners to define and agree comprehensive Training curricula for the global operations teamManaged end-to-end training projects and ensured timely execution, as per the Global Training MethodologyDelivered Training to Operations Account Managers, Customer Care Specialists, & Channel Partners (external)Supported the Commercial division, as well as other MS divisions, to plan, prepare, develop and deliver training coursesActed as internal Training Consultant and provide guidance on Global Training methodology to divisions in MS and stakeholders across other Operations CentersIssued Training ReportsLiaised with US and the APOC region business and training contacts to coordinate training plans and activities as requiredLogistics Coordination (including Training Delivery Schedules, Training Room bookings and set-up, Training environments & data for Systems / Tools Training, and Printing)Facilitated Communication localisation & validationPublished Communications by web and e-mail to target audiences

New York, New York, Us

Effectively and actively participated in the deployment of LACES[TM] LIMS and also TrackWise[TM] applications across the entire Grange Castle site.Performed Standard Operating Procedure (SOPs) training Created and maintained online training documentation Provided assessments and tailored training to individual and departmental needs, including tutoring and coaching to employees and contractors Performed Training Needs Analysis where appropriateParticipated in continuous improvement groups where necessary in order to achieve maximum efficiency Provided sign-off for technicians for completed training programs and competency was demonstrated. Course administration (metrics/attendance rates)Compiled the Annual Course DirectoryCompiled training completion reports

Sunnyvale, Ca, Us

Generated PPC sales proposals for prospective UK market and multinational clients Partnering with Client Account Manager to generate strong ROI through web trafficResponsible for creating, developing and optimizing advertising campaigns running on Yahoo!'s network

Bsc., Software Development (Hons)

Education record