Brianna Jordan Email & Phone Number

Tampa, Florida, United States

• Mid-Year Promotion*-Will add more responsibilities overtime-
• Reports and submits call logs, product issues encountered and other reporting
• Experienced in getting HAR Logs, Kibana and Empirix
• Works together with Support Tier 3 and Tier 3 Contact Center to resolve technical issues.
• Works on other task that are given by management. Example: Cover coworkers’ workload when they areout of office, create documents, take notes and give feedback to new hires who need it
• Trained and mentored new hires

Denver, Colorado, United States

• Reports and submits call logs, product issues encountered and other reporting
• Experienced in getting HAR Logs, Kibana and Empirix
• Works together with Support Tier 3 and Tier 3 Contact Center to resolve technical issues.
• Works on other task that are given by management. Example: Cover coworkers’ workload when they areout of office, create documents, take notes and give feedback to new hires who need it
• Trained and mentored new hires
• Manages and maintains accurate timing on all cases

Denver, Colorado, United States

• 2+ years as a PS Engineer I
• Responsible for setup of RingCentral systems, applications, and process designs for client’s businesssolutions
• Handle UC accounts up to 5000 DLs
• Walk customers through what is needed to set up their RingCentral account and how to provide the neededinformation
• Determine the causes of client pain-points and eliminate them where they hide.
• Identify risks throughout engagement

Denver, Colorado, United States

• Responsible for keeping the General Manager apprised of issues and/or problems that may affect ouremployees or our members/guests.
• Checking the Clinic email daily and responding appropriately.
• Assist with Operational Standards Reviews preparation as needed.
• Manage and adhere Cancellation, Freeze & Freeze Plus process using approved tracking tools.
• Initiate and complete new member transfer calls by validating information, updating credit cards andwelcoming the new member to the clinic.
• Responsible for the overall management of the collections process to include ensuring the appropriateletters are being sent in a timely manner and accounts are being submitted and managed in TransWorldCollections as.