Working for our major Social Media Company account;• Analyze collected data, create RCAs (Root Cause analysis) and generate action plans to improve the performance and service provided.• Generate bi-weekly reports and present status of the QA program and performance of the project to the client.• Manage quality and curate work for North America & LATAM teams with 15+ people,covering 3 languages (English, Spanish, Portuguese) to meet client SLAs.• Develop processes & documentation and share feedback about the functionality of audit tools.• Implement refreshers, policy updates and workflow efficiency, to increase scores for the tteams.

Worked in multiples projects for our major Social Media client, such as:-Ad Ops • Managed project workflows within measurement operations: Brand Lift Studies and Conversion Studies.• Recommended best practices for study partners.• Monitored metrics delivery throughout the life of the study from the initial campaign set up to campaign reporting/results.-Project Intent• Analyzed & reviewed internal tools use, based on customer actions.• Searched and define customers trends, when purchasing online.-Pages Admin• Processed all data levels request for high-end clients for NA and LATAM Markets• Assisted with the development of policies and workflows, and acted as POC for the LATAM Markets.

OHL Classic at Mayakoba is the only Official PGA TOUR in all Latin-America. As ticket sales coordinator for the tournament. Duties:• Generate final sales report and present results to the Tournament director.• Generated Sales through off-site location events, databases, and cold calls.• Created alliances with hotels, travel agencies, Tour operators and third parties… to generate external ticket sales and promotional display points.• Organized and fulfill advance tickets orders.• Coordinate access, ticket booth and Will Call during tournament days.

Traveled over 75% of time worldwide.- Conducted Market Research before visiting each market- Collected all the possible data for each market - Uploaded and processed qualitative data to the Apple database.- Reviewed and maintained data accuracy in the database

-Attend various marketing events throughout Austin and San Antonio Area.-Provide travel and tourism information for vacation resort destinations.-Assist in all promotional and marketing events including set up and takedown of promotional.-Sell vacation packages to the general public.

• Managed VIP day match packages Sales.• Elaborated International reporting.• Reached clients through cold calling and visits. • Created databases. • Supported Marketing& Sales activities such as events & conferences and telemarketing.

Support all processes of the Department:• Created and monitored costumer deals.• Managed and drafted contracts. • Coordinated Market research activities.

• Monitoring quality and customer service tracking processes. Analysis and follow up of Toyota and Lexus customer satisfaction service reporting from dealers. Assisted with contract drafting. • Assisted with planning and execution of Market research activities. • Maintenance and updating the intranet corporate information