Brian Johnson Email & Phone Number

United States

Responsible for Tier 1/Issue Management for Finxact production clientsLead and develop a team of Tier 1 CSA’s, own the performance, growth, and continuous improvement of the Tier 1 functionServe as first point of contact for both client-initiated Issues and Internally identified issuesOpen tickets on client behalf for internally identified issuesEnsure.

Jacksonville, Florida, United States

Responsible for supporting Finxact production clients Responsible for managing in-bound calls and chats from clients requesting assistance and/or reporting issues. Manage a variety of service tickets to provide quick resolution within SLA (Service Level Agreement) Works quickly to analyze complex problems and provides recommendation for resolution. Work.

Jacksonville, Florida, United States

• Process, monitor and examine client collateral information on existing and new asset-based loans. Investigate and resolve customer inquiries. Managed customer financial questions and reconciliations.
• Handled all stages; from the receipt and verification of sales journals, collateral reports, and account receivable and account payable reports; resolving customer problems and answering questions.
• Accurately post and reconcile sales and accounts receivable adjustments; reconciling cash reported to cash received; receiving, processing, and posting advance requests; reviewing accounts receivable aging information.
• Trained new customers on reporting and procedures.
• Assisted with training new staff.
• Handled the most complex and sensitive loans

Jacksonville, Florida, United States

• Trained team members on the Wells Fargo systems.
• Plan a course of action to recover outstanding payments.
• Assisted with the facilitation of team meetings and huddles.
• Conducted contests to help cultivate higher performance among team members.
• Maintained the visions and values of Wells Fargo at all times

Jacksonville, Florida, United States

• Conducted general body meetings.
• Organize volunteer opportunities for members.
• Oversee all committees within the chapter.
• St Jude Liaison for the Gulf Coast Region, helped raised over $300,000 for St Jude

Mentored the chapter to function effectively as members.Served as a liaison between the undergraduate and the graduate chapter.Facilitated workshops on team building, fraternity obligations and professional decorum.

Jacksonville, Florida, United States

• Contacted card members to collect payments along with inform on account status. Manage multiple delinquent accounts for debt Collection efforts.
• Maintained performance standards set by the department.
• Investigate and resolve discrepancies in payments or accounts.
• Handle questions or complaints.

Palm Desert, California, United States

• Responsible for the coding, design and layout of the websites according to the company’s specifications for each customer.
• Designed multimedia business card utilizing websites.
• Troubleshot both internal and external web related problems for the client and company … collaborating to resolve ….
• Written efficient code.
• Managed confidential data for customers as it was submitted.
• Developed web forms applications using PHP and Pear

Bs, Computer Science Technology

Education record