- Consult with customers to determine issues with elevator equipment- Receive work orders and ensure completion- Maintain and organize loose files for any customer inquiries.- Schedule and dispatch workers, work crews, or service vehicles to appropriate locations according to customer requests, specifications or needs- Arrange for necessary repairs in order to restore service and schedules.- Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors - Prepare daily work and run schedules.- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.- Oversee all communications in Alabama,Georgia,Florida Panhandle,Louisiana,Mississippi and Dallas/Ft Worth,TX area- Record and maintain files and records of customer requests, work or services performed- Create and send technician on call list for after hour service to answering service- Maintain customer addresses and accounts in Microsoft Dynamics Great Plains- Assess customer accounts with Regional Supervisors to determine if accounts are in good standing- Maintain work orders in CBRE ServiceInsight and BGIS RealSuite reporting systems

- Responsible for dispatching installations, move/add/change, and repair work requests to internal AT&T teams and third party subcontractors.- Provide exceptional customer service to National Accounts in the following industries: government, banking, healthcare, education, manufacturing, and retail.- Answer customer calls and create work requests = average over 80 calls per day - Improve the customer experience by handling customer inquiries, solving problems, ensuring timely resolution of work requests, billing, and resolving invoice disputes. - Worked as a team leader in training co-workers on new processes and systems after only 1 year of experience.- Earned highest marks for customer satisfaction based on individual scorecard feedback from manager- Assist with the implementation of new processes and systems which increases overall customer satisfaction.- Earned management trust by completing any task that was asked of me in a timely fashion. - Researched, calmed, and rapidly resolved client escalations to prevent loss of key accounts

- Worked with CATV cabling, voice and data network cabling, fiber optics, and outside plant cabling, both aerial and buried. - Specialized in complete structured cabling systems including pathways and spaces.- Worked with Avaya Systemax connectivity solutions and Hubbell Premis Wiring.- Tested and repaired internal cabling issues- Routed, structured and installed cabling for Communication Systems

-Worked with, tested and sold new wireless equipment. -Developed a relationship with each customer to determine what wireless equipment would best suit their needs. -Met aggressive sales goals and overall objectives.