Brian Davis Email & Phone Number

New York, New York

Hires, schedules, trains and directs work of staff and evaluates performance; recommends and monitors box office policies and procedures; maintains inventory and orders office supplies; responds to written and verbal inquiries; resolves customer complaints and problems regarding ticket sales and seating; ensures compliance with system controls and cash handling procedures; verifies ticket consignments to event promoters; monitors sales of tickets to individuals with disabilities; may determine number of ticket sellers and takers needed for each eveDesigns tickets to include date, place, time, price, seating; updates system to reflect event sales and promoter requirements; recommends seating allocations and numbers of tickets needed for each event; prepares ticket printing orders; reconciles sales to ensure proper accounting of money and tickets; prepares daily ticket sales, box office, and post-event settlement reports, statements maintain and update computerized database file on season ticket holders.Trains staff in customer relations, check/credit card acceptance, security, and cash-handling procedures; maintains cash levels for tills; issues tickets to cashiers; opens and closes box office; ensures security of box office, money, tickets, and staff; updates electronic marquee and telephone recording to reflect current ticket and event information; resolves customer complaints and problems regarding ticket sales and seating; responds to written and verbal inquiries from customers, promoters, and outlet representatives regarding ticket prices, upcoming events, seating, and policies and procedures.

New York, New York

Oversight of front-of-house department which includes inventory control, budget analysis and forecasting, payroll and scheduling. Hire, train and supervise House Managers, Ushers and Concessions Attendants. Recruit and train Volunteer Coordinator and Volunteers for performances and events in the Sharp Theater and Thalia Theater. Coordinate with internal departments and rental clients regarding event specifications, special set-ups, merchandise sales and venue tours. Report directly to the VP of Administration and Director of Theater Operations and assist with the development and implementation of FOH policies and procedures. Attend senior staff meetings when necessary. Develop and oversee all FOH training which includes emergency evacuation procedures and annual usher training sessions. Obtain all training relating to public assembly facility usage which includes NYC Fire Guard, First Aid/CPR and AED certifications.

Washington D.C. Metro Area

Manage staff and a roster of 2,000+ volunteers during performances and events in the Kogod Cradle, Kreeger Theater, Fichandler Stage and public areas of the facility. Manage Visitor Services which includes merchandise sales and inventory, distribution of wheelchairs and assisted listening devices, parking validation, taxi requests, POS operations and general information. Administer accessibility services and equipment which includes editing and producing large print programs and braille programs through braille translation software and braille embosser, mailing scripts to patrons through loan script program and coordinating access equipment rentals through vendors. Set-up and operate open caption screen. Build season calendar of open caption/audio described performances through MS Outlook. Draft and submit artist merchandise contracts for gift shop. Recruit and train volunteer ushers. Interview potential FOH staff and submit recommendations to department head. Manage volunteer database through the use of Tessitura Software. Assist with pre-show/post-show set-up of lobby events. Research and resolve patron and facility issues before, during and after performances. Reconcile cash banks and generate sales reports and house reports. Perform opening and closing procedures for theaters and facility.

Greater San Diego Area

Manage front-of-house staff and volunteers during performances and events at the Old Globe Theatre, Festival Theatre and White Theatre. Interact with box office, stage management, maintenance and other departments to coordinate event related set-up, ticketing and house opening procedures. Act as primary point of contact between theatre and patrons during performances. Assist with pre-show/post-show lobby merchandise sales and book signings for related performances. Research and resolve patron and facility issues. Generate sales and house reports.