Brian Edwards Email & Phone Number

Managed the business relationship of over 5 million annual spend portfolio with direct vendors. Resolved performance related issues/escalations with third parties and proactively identified and mitigated third party related risks. Monitored vendor adherence to contractual obligations and executed all relevant TP compliance monitoring requirements. Assisted in development of, and monitored, SLA’s or key performance indicators for third parties. Developed performance related reporting and facilitated monthly and annual vendor performance reviews. -Saved over 100k for company by identifying unnecessary cost-Facilitated monthly and annual vendor performance review-Supported and coordinated third party audits

• Coaching branch managers and Loan officers on how to use our system (Software program designed for 1003’s). • Troubleshooting and either solving technical and software issues as well as printing issues, or logging tickets up to the proper support to get clients problems resolved and would record each event into the remedy database.• Frequently remote via VPN or I-PASS into users PC to take control to look more in depth to find what problems they were experiencing

• Helped to automate the payment investigation process.• Created specifications for enhancements to payment investigation process.• Worked with programming team (“White Box Testing”) to identify software quality issues before production release as well at PLC testing.• Managed problem resolution with various Credit Unions and Banks in regards to On-line Banking.• Monitored and coordinated time sensitive payment investigations by working with Checkfree and Credit Unions and Banks to resolve payment issues that were not resolved in a timely manner.

• Team Leader for POS (Point of Sale) devices (Credit Card Industry).• Troubleshot POS devices with end users to resolve issues.• Tested POS software to assure functionality for use which included PLC testing.• Managed customer database to properly reflect and identify customer status at any given time.• Quickly mastered the databases to effectively trigger events and allow for accurate forecasting.• Assist clients with software installation and troubleshot problems. • Interfaced with new and existing clients

• Supported a portfolio that processes over 49 billion dollars in sales.• Researched client issues that provided support to many organizations within paymentech.• Maintained proper filing system for CD’s and fiche.• Verified with issuing banks any transactions that were high risk for fraud in the Credit Card Industry.