Brian Gallagher Email & Phone Number

Berlin, De

Berlin, Germany

- Team Lead for global Customer Success Managers - Responsible for customer onboarding, ensuring active product usage and customer retention to secure customer success and reduce churn- Owner for customer onboarding processes

Berlin, Germany

- Assess customer training goals, create implementation plans and deliver needs-based trainings- Support customers pedagogically to meet their goals- Improve existing service delivery concepts- Prepare internal and external materials, courses and programmes for changes, updates and new pedagogical services- Liaise with customers both virtually and in-person depending on requirements- Meet with customers to support problem solving, curriculum explorations and the development of seamlessly incorporating technology into the teaching and learning process to reach their educational goals- Continuously review and modify implementation plans so progress is continued and goals are achieved- Create and deliver educational presentations and workshops for diverse audiences- Analyse the commercial performance of service concepts and help influence profitability while upselling value added service components- Sell and deliver a service revenue in accordance with a budget

Berlin, Germany

Lead trainings and coach individuals on topics spanning from K-12 educational organizational matters to career counseling for teens to diversity/inclusion trainings.

Coaching individuals and small business to achieve short and long term goals.

Co-owner and chocolate maker for a small chocolate company that makes molded dark chocolate truffles in small batches.

Berlin, Germany

Proactively worked with Senior Management overseeing all student-based matters on campus in a generalist role.- Led department of 3 full time and 80 part time team members- Managed full employee life cycle for part time employees- Recruited and sourced employees from around the world- Led and designed trainings for new employees- Led diversity, equity and inclusion efforts on campus- Designed and conducted trainings on DEI topics- Managed operations of 150 bed residence halls- Oversaw facilities/maintenance/cleaning for campus wide facilities- Supported dining hall operations- Supported the Gender Equity process/team- Supervised institutional wide 24/7 emergency on-call system- Oversaw all mental health supports- Conducted thrice annual onboarding for ±100 students collaborating with stakeholders from around campus

North Adams, Ma

- Wrote and re-wrote institutional behavioral policies around student conduct- Investigated Title IX (gender based misconduct) situations- Led programming efforts around issues of diversity, equity and inclusion (in particular around 'men and masculinity' and race related topics)

Karachi, Pakistan

Served as Senior Student Affairs Officer, reporting to the President.- Led a full time team of 4 and a part time team of over 70.- Ran all employee life cycle efforts for part-time staff members- Recruited and sourced employees from around the world to come work in Pakistan- Created and presented diversity, equity and inclusion workshops - Led institutional change for policies and procedures that were more inclusive- Oversaw all student conduct matters- Led the Gender Based Misconduct investigation/solutions unit- Collaborated with key stakeholders- Supervised and built all mental health supports

Karachi, Pakistan

Amherst, Ma

Supervised a residence area of 700 students, 22 student residential assistants and two graduate students. Led efforts in programing, emergency on-call and student conduct in the residential area.

Carbondale Il

Co-supervised a residence area of 900 students, 32 student residential assistants and two graduate students. Led efforts in programing, inclusion/diversity, emergency on-call and student conduct in the residential area. Also served on and led committees around campus including training, recruitment and professional development.

Co-supervised a residential area of 700 students and 25 student residential assistants. Co-chaired the division wide professional development committee.

Taught middle school boys with language based learning difficulties classes including European history, US history, geography, as well as sex ed. Also worked as a 'Dorm Parent' in the 9th grade dorm and did weekend programming with students.

Conducted large scale presentations at K-12 schools about the dangers of drinking and driving. Also led trainings for groups of engaged high school students on community organizing, motivating peers to make positive life choices and influencing local media with messaging.

Conducted large scale presentations at K-12 schools about the dangers of drinking and driving. Also led trainings for groups of engaged high school students on community organizing, motivating peers to make positive life choices and influencing local media with messaging.

Master Of Science, Higher Education Administration And Student Affairs

Master Of Arts, Teaching

Bachelors, Anthropology