Brian Griffin Email & Phone Number

United States

Rocklin, California, United States

Created the first PMO office at Gemini. Responsible for setting the strategic direction of the PMO, driving project management excellence, and ensuring alignment with the organization's strategic goals. My role involves overseeing a team of project managers, project managers and data analysts defining and implementing project management best practices, and providing leadership in project portfolio management along with data analytics solutions across the company.

Roseville, California, United States

Responsible for managing a team of data experts to improve data quality across the myIB platformResponsible for identifying data mapping issues, create and implement solutionsEnsure that all data reporting and dashboards in support of the PointNext business are provided on time.Collaborate with business partners to understand and improve what data elements they would like to see displayed on the myIB platformPartner with IT to ensure there is awareness of changes to data sources feeding into myIB that could negatively impact the platform’s performanceProvide support for adhoc reports from sales leaders, LTP data requests and data projects driven from various teams across HPE

Roseville, California, United States

• Works with business owners to ensure overall performance is efficient.• Partnership with the WW IB team on the future for IB Strategy at HPE.• Provide expertise and overall support leadership for the sales teams and brings a credible perspective to cross-organization projects, programs, and activities• Change management activities including user impact assessments and deployment preparation for new versions• Drives business process improvement and standardization• Execute cross functional coordination for any required infrastructure maintenance and new releases management• Analyze, troubleshoot, and perform in-depth evaluation of multiple factors affecting systems and provide solutions• Plan for and deploy new functionality and enhancements including management of change and communications• Execute through defined requirements and change request processes • Lead the IB next teams through issue investigation, break/fix/solution development, testing, stakeholder engagement, and collaboration across all impacted teams • Understand new requirements, provide assessment and recommend solutions • Be the leader cross functionally providing direction and guidance for process improvements and establishing policies• Engage with and support the IB rules governance and SFDC guidelines• Use Level 1 Support Metrics to identify required improvements in our systems, processes, training, and documentation

Roseville, Ca

• Created a governance structure that aligned our Global Operations team with the Installed based sales teams. • Responsible for ensuring that the Global Operations team was providing consistent, quality support across all of the Geo’s. • Provided Global Operations with an annual Plan of Record (POR) that covered areas of focus for them that aligned to the challenges of our sales teams for the current year• Lead monthly business reviews between Installed Base Sales Leaders and Global Operation leadership• Identified areas of improvement and implemented solutions to help Installed Base Sales teams spend more time on selling activities and less time completing administrative tasks• Provided escalation management between the Installed Base Sales teams and the Global Operations teams• Assisted with the design of Digital Seller Assistant• Provided policy and process clarification • Lead discussions with Global Operations regarding support model aligning to IB Geo’s• Improved communication/collaboration between Installed Base Sales and Global Operations teams

Roseville, Ca

Promoted to transform a team of account managers into the second largest installed based sales team for HPE while maintaining management responsibilities for 4 other existing business teams Responsible for managing and providing support to all facets of the installed base support services business in the Central Geo. Responsible for meeting a preset annual budget of $198M. Finished the year at 101%. Lead the only team in the organization to achieve their quarterly bonuses each quarter for the year. Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career developmentEnsured that the proper tools were in place to support the team. Analyzed and identified gaps within the team and secured the proper resources to provide training. Provided daily training, account planning, guidance and direction. Responsible for building strategic executive relationships with clients. Partnered with internal business owners and teams to develop best-in-class solutions for customers and partners. Lead weekly forecast calls. Determined quota and account assignments for each rep.

Roseville, Ca

Managed multiple sales support teams (4) simultaneously both local, teleworkers and resources in other countries.Managed a Program and Process management team, Business Compliance team, Contact/Call Center, Reporting team and various individual Program/Process managers. Responsible for meeting/exceeding all operational business metrics and cost goals. Identified and implement multiple process improvements, KPI’s and efficiency gains across all areas of responsibilities. Partnered with leaders across our organization to establish and maintain policies surrounding compliance and data integrity. Scaled the Contact/Call Center team to continue to serve our growing base of installed based sales reps and customers across the US with an emphasis on customer satisfaction while gaining major efficiencies with reducing call volumes and misdirected calls.

Roseville, Ca

Promoted to lead an organization of 475 employees, responsible for service operations, contract renewal, customer service support managed services outsourcing operation in support of HP Installed Base sales organization Lead multiple change management activities with the organization to successfully transition employees from HP badged to Spherion Corporation contractor positions. Developed and maintained excellent working relationships between Spherion (Randstad) and Hewlett-Packard to ensure quality support, responsiveness and high customer satisfaction. Responsible for understanding Hewlett-Packard’s requirements, adhering to their guidelines while achieving/exceeding agreed-upon goals and objectives. Managed the hiring, direction, motivation and career development of the organization with full accountability for all operations and exceeding KPI’s.Responsible for setting and monitoring of annual performance plans, ensured that the proper tools were in place to support the teams and their processes.Created and delivered presentations on a variety of topics across the organization and to executive leaders. Presented (Quarterly) business reviews to HP leadership and key stakeholders.Controlled a contained budget, with responsibilities for items such as operational expenditures, payroll and salary increases, bonus payments, and travel costs.Identified and implemented numerous operational improvements throughout the quote-to-cash cycle in support of our client. Managed and exceeded the financial objectives of the Customer Operations SOW and areas assigned including operational excellence/ improvements, expense management. Lead the off-shore activities in Costa Rica /Assigned the responsibility of HP North America business sign-off of transitioned off-shore activities to Chennai India.

Roseville, Ca

Managed a team of 44 contract administrators supporting the Enterprise and Public sector Installed Base support services business.Identified and implement strategies necessary to achieve defined objectives.Ensured KPI measurements were in place to monitor progress and track accuracy and timeliness from renewals to new business to order booking. Communicated measured results on monthly/quarterly basis. Lead organizational and cross-functional projects for identifying process improvements. Created an environment that was challenging, satisfying and rewarding for my employees. Continuously met or exceeded all business metrics set for my team. Developed strong relationships with my internal and external customers.

Roseville, Ca

Responsible for the order management of large complex support agreements. Front-end interface with Hewlett-Packard’s internal and external customers. Researched customer issues or concerns regarding their support agreements. Technical resource for my team for configuration questions. Supported the sales teams by providing quotes and configurations to allow them to renew their installed base business and also secure new business for Hewlett-Packard. Mentored and trained new employees to be successful independent contract administrators. Identified Focal Point for many processes and programs for my team and throughout the Customer Operations organization.