Brian Griffin Email & Phone Number

United States

Rocklin, California, United States

Created the first PMO office at Gemini. Responsible for setting the strategic direction of the PMO, driving project management excellence, and ensuring alignment with the organization's strategic goals. My role involves overseeing a team of project managers, project managers and data analysts defining and implementing project management best practices, and.

Roseville, California, United States

Responsible for managing a team of data experts to improve data quality across the myIB platformResponsible for identifying data mapping issues, create and implement solutionsEnsure that all data reporting and dashboards in support of the PointNext business are provided on time.Collaborate with business partners to understand and improve what data elements.

Roseville, California, United States

• Works with business owners to ensure overall performance is efficient.
• Partnership with the WW IB team on the future for IB Strategy at HPE.
• Provide expertise and overall support leadership for the sales teams and brings a credible perspective to cross-organization projects, programs, and activities
• Change management activities including user impact assessments and deployment preparation for new versions
• Drives business process improvement and standardization
• Execute cross functional coordination for any required infrastructure maintenance and new releases management

Roseville, CA

• Created a governance structure that aligned our Global Operations team with the Installed based sales teams.
• Responsible for ensuring that the Global Operations team was providing consistent, quality support across all of the Geo’s.
• Provided Global Operations with an annual Plan of Record (POR) that covered areas of focus for them that aligned to the challenges of our sales teams for the current year
• Lead monthly business reviews between Installed Base Sales Leaders and Global Operation leadership
• Identified areas of improvement and implemented solutions to help Installed Base Sales teams spend more time on selling activities and less time completing administrative tasks
• Provided escalation management between the Installed Base Sales teams and the Global Operations teams

Roseville, CA

Promoted to transform a team of account managers into the second largest installed based sales team for HPE while maintaining management responsibilities for 4 other existing business teams Responsible for managing and providing support to all facets of the installed base support services business in the Central Geo. Responsible for meeting a preset annual.

Roseville, CA

Managed multiple sales support teams (4) simultaneously both local, teleworkers and resources in other countries.Managed a Program and Process management team, Business Compliance team, Contact/Call Center, Reporting team and various individual Program/Process managers. Responsible for meeting/exceeding all operational business metrics and cost goals..

Roseville, CA

Promoted to lead an organization of 475 employees, responsible for service operations, contract renewal, customer service support managed services outsourcing operation in support of HP Installed Base sales organization Lead multiple change management activities with the organization to successfully transition employees from HP badged to Spherion.

Roseville, CA

Managed a team of 44 contract administrators supporting the Enterprise and Public sector Installed Base support services business.Identified and implement strategies necessary to achieve defined objectives.Ensured KPI measurements were in place to monitor progress and track accuracy and timeliness from renewals to new business to order booking..

Roseville, CA

Responsible for the order management of large complex support agreements. Front-end interface with Hewlett-Packard’s internal and external customers. Researched customer issues or concerns regarding their support agreements. Technical resource for my team for configuration questions. Supported the sales teams by providing quotes and configurations to allow.