Brian Hook Email & Phone Number

Kansas City, Mo, Us

Kansas City, Missouri, United States

Gardner, Kansas, United States

• Provide support via Helpdesk ticket system daily to ensure quick turnaround of tasks and assignment.• Configured and maintained JAMF Cloud to provide support to 200+ iPads and 50+ iMacs including building and pushing software packages to the devices as well as coding to provide our USD231 look and feel for the users. Setup and maintained ADFS Service for users, setup Apple Federated IDs through active directory, deploy and recertify our licenses and certificates each year on or ahead of schedule.• Setup Apple Education and created the education buying program as well as setup our DEP and VPP for Apple purchasing. Worked with finance to secure and create tax exemption through the state and Apple.• Enjoy writing scripts for JAMF Deployment of Software and work arounds.• Extensive troubleshooting of Apple devices and JAMF Management. • Have had the opportunity to grow in the networking field by aiding and eventually leading the deployment of Cisco Switches and ASA’s as well as configuring Cisco access points within our WLC and Cisco Prime.• Led the upgrades of our WLC, Access Points, Servers and UCS along with Dell Powerstore.

Olathe, Kansas, United States

• Tier 3 IT Technician for Farmers Insurance’s local and remote offices-including Executive Management at Corporate Office and branch offices. • Provided support with a helpdesk ticket system. Tracked and managed tickets on a day-to-day basis for both local and remote users.• Provide support both “in-person” and by utilizing remote desktop software.• Image and maintain both PC’s and laptops that are in lease.• Assisted outside teams in completing large projects with offsite support for Farmers Catastrophe Team. • Assisted in migration of 3000+ Laptop and PC Users to Windows 7 from XP. This included data transfers and email setup.

Anaheim, California, United States

• Lead Technician in Fairmont’s Business Office including Executive, Accounting, Marketing (HR) and educational departments. Managed and maintained all hardware and software within Fairmont. Worked directly with department heads and Executives to resolve technical issues and provide solutions.• Management, monitoring, and troubleshooting of desktops, network switches, printers and network equipment ranging from Window’s machines to Apple Desktops and Mobile Devices. Tracked and managed lifecycles of all equipment and used info to budget for yearly expenses.• Led and completed Business Office and campus wide Window’s 7 upgrade using imaging software (Clonezilla) and upgrading hardware to meet compatibility issues. Deployed and maintained all hardware and software.• Provided support with a helpdesk ticket system. Tracked and managed tickets on a day-to-day basis, including but not limited to classroom computer, printer and Smartboard issues, and phone system issues. • Professional knowledge of network cabling and cable management, including extensive abilities in cable crimping, termination and testing of CAT5e and CAT6e, patch panel termination and testing, and server cable management and braiding. Assisted in completely redesigning server rooms including remounting and racking servers, braiding cables and configuring UPCC’s to handle server loads.• Installed, configured and managed Meraki Wireless Access Points on 5 campuses to provide companywide wireless coverage.• Extensive knowledge of PBX and VoIP phone system and Key-fob access including troubleshooting issues and managing system and voicemail software.