Brian King Email & Phone Number

Grand Rapids, Michigan, United States

Greater Grand Rapids, Michigan Area

As a Vendor Relationship Manager for our OEM / Remanufacturing vendors I act as the primary liaison for Mitsubishi Logisnext Americas Inc. Service Parts to other Logisnext companies (Japan/Europe/Asia), Mitsubishi Heavy Industries (Japan), Jungheinrich (Germany), Unicarriers America, and various other U.S. based vendors for project implementation/improvements related to parts contracts/pricing, availability, quality, RFQ/RFP's, and customer satisfaction. I am successful by executing the following:Supplier / Partner Management• Build, promote, facilitate, and improve upon working relationships between sister, partner, vendor and parent companies.• Analyze and discuss overall expectations/performance with suppliers ,owners and partners.• Ensure we are partnered with the right vendors.Cost Management• Analyze part, product group, communicate where OEM pricing causes lost opportunities with our dealers/customers, and identify sourcing opportunities.• Identify global sourcing opportunities by participating/supporting the GPPT (Global Parts Procurement Team).• Ensure lowest possible total costs through vendor negotiations and process improvements.• Perform strategic analysis of key product lines to ensure suppliers and costs support our procurement requirements.Information Management• Work with defined companies to improve data sharing strategies in order to provide better information to our dealers and customers.• Be a primary point person and a “train-the-trainer” resource for Rapidparts employees using OEM systems (BPCS, SAP, CLSS, CRM,Infor, Asuna, Confluence, etc…)• Develop process flows for back-order escalation and resolution.Growth• Ensure Product training and corporate interactions with supplier are up to date and supportive of our overall growth goals.• Ensure suppliers are viable to support the continued growth of our parts program.

Greater Grand Rapids, Michigan Area

Rapidparts is an Affiliated Company of Mitsubishi Caterpillar Forklift America Inc. (MCFA).• Coaching/Mentoring/Developing Individual Talent• Departmental Optimization• Facilitating Team Success• Providing Dealer/Customer Satisfaction• Execution of Parts Sales and Profitability Goals• Development/Implementation of Key Performance Initiatives• Sales & Marketing Support.The main role of the Dealer Support Manager is to lead the efforts of the Dealer Support team members in order to provide customer support for Mitsubishi Forklift Trucks, CAT Lift Trucks, and Jungheinrich dealers for Rapidparts/Mitsubishi Caterpillar Forklift of America (MCFA). This includes a team that is located in Grand Rapids, Michigan, and various logistics responsibilities throughout the United States. All decisions made are in order to deliver results for our stakeholders (owners, customers and employees).I supported the role of the Dealer Support Manager with three main service categories: • Parts Technical • Parts Solutions (Expediting and Availability)• Web/Software SupportThe Dealer Support Manager is responsible for overseeing all the critical parts alert processes, including truck down escalations. As steward of this group I am also accountable for the achievement of key Parts Logistics objectives and call center metrics such as: • Customer Satisfaction• First Time Resolution• Sourced Parts Margins• Call Answer Rate• And many other profit related metrics

Greater Grand Rapids, Michigan Area

Rapidparts is an Affiliated Company of Mitsubishi Caterpillar Forklift America Inc. (MCFA).The Dealer Support Supervisor is primarily responsible for the following:• Oversight of all daily activities of the Rapidparts customer service and dealer support functions.• Achievement of targeted Rapidparts dealer and customer satisfaction levels.• Attainment of dealer identified support metrics and management driven KPI’s.• Fulfillment of Rapidparts/MCFA annual parts sales forecast.Success Measures:• Overall internal customer (Dealer Network) satisfaction (as measured in the annual dealer survey).• Successful corporate execution on parts sales and profitability goals.• Achievement of all department KPI’s • Champion corporate Vision, Values and Initiatives with an emphasis on the Mission (while exhibiting the attitude and activity that facilitates team success).Principal Duties & Responsibilities:• Coach and Mentor Direct Reports: Facilitate team success by coaching individuals to obtain maximum effort.• Dealer Support Responsiveness: Ensure the team achieves our desired customer service levels in all key areas.• Dealer Satisfaction Ratings: Achieve greater than 85% overall satisfaction rating on the DSS reports (both with technical and customer support).• Sales & Marketing Support: Support the internal/external sales and marketing efforts.

Greater Grand Rapids, Michigan Area

Rapidparts is an Affiliated Company of Mitsubishi Caterpillar Forklift America Inc. (MCFA)Responsible for supervising customer service agents, technical support representatives, web help agents and other staff. Train, coach, and mentor employees on how to deliver the best customer service possible.PRIMARY RESPONSIBILITIES• Investigate customer's problems and find solutions.• Communicate with customers via phone, email, or letter.• Hire, train, and terminate customer service agents.• Handle major incidents that cannot be resolved by agents.• Resolve complaints and order issues.• Ask customers to provide feedback on agents and customer service experience.• Keep abreast of new company products and services.• Issue refunds to customers.• Oversee product exchanges and returns.• Analyze data and statistics.• Compile and print reports on overall customer satisfaction.• Isolate and identify areas of improvement.• Train agents on how to adequately address problem over the phone or how to write correspondence.• Work with management on customer service initiatives.• Utilize social media to respond to customer complaints and praise.• Supervise customer service team leads.• Train others on how to effectively lead customer service agents.

Greater Grand Rapids, Michigan Area

• Compilation of various data to help track/achieve departmental and company business goals.• Tracked, recorded and relayed tech/vendor/customer surveys and/or issues.• Mastery of AS400, BPCS, INFOR products (FACTS), CLSS and Microsoft Dynamics CRM. • Resolved vendor/tech invoicing discrepancies with candor and honesty while maintaining department margins. • Performed parts searches through the use of micro-fiche, various computer programs/software, technical bulletins, parts manuals and vendor inquiries. • Tracked/placed parts orders through various vendors (to provide the best customer experience as possible) while creating lasting relationships with dealers/vendors based on mutual respect and understanding. • Problem solving and solution finding for a myriad of tasks while backing up every process in the department (being the "go to guy" for customer support).

Greenville, Michigan

Responsible for inspecting incoming materials, first piece, in process and finished goods while maintaining appropriate records to comply with the company and customer documentation requirements.• Inspect incoming raw materials, mechanical parts and sub-assemblies; mark and complete appropriate documentation to assure compliance with P.O. requirements and specifications.• Conduct complete first piece inspection to assure process is correct before production run begins.• Perform in-process inspection of machined parts as required to assure adherence to specifications and procedures.• Conduct final inspection of finished product to confirm all operations have been completed to Electrolux/ customer specification and assure that all required certifications and other documentation are in place for shipment.• Maintain various inspection fixtures, gauges and measuring devices so appropriate measurements are made and documentation can be provided.• Assist in the maintenance and calibration of inspection equipment to assure accurate readings.• Prepare required documents for shipment of product; occasionally required to assist with loading and unloading trucks and delivering parts to customers or vendors.

Lakeview, Michigan

Responsible for providing manufacturing engineering support to the manufacturing area on third shift. Provided training and direction to other technicians on equipment operation, troubleshooting, and repair. Coordinate activities with the preceding/successive shifts and communicate between the shifts.Responsibilities for the Manufacturing Engineering Technician / Electronics Engineering Technician:• Provide technical support for Production in all areas, including interpreting assembly documentation and production standards.• Program, set-up, troubleshoot, repair, and operate the major equipment in the facility.• Provide technical support for troubleshooting and repairs of facility equipment.• Design, fabricate, and implement tooling and fixtures for Production.• Identify product, component or processing problems in a timely manner and initiate corrective action.• Perform preventative maintenance activities as needed.• Assist in training of Production Associates in machine operation and proper use of tools.• Assist in training and development of other Manufacturing Engineering Technicians.• Write technical work instructions for new and existing equipment.• Evaluate and specify production equipment.• Participate in 5S, Kaizen, safety and health program.• Perform other tasks or duties as assigned.Accountability:The Manufacturing Engineering Technician is accountable for quality and timeliness of work, efficiency, safe working habits, attendance, attitude, conduct, cooperation, and contribution to the overall Manufacturing team

Greater Grand Rapids, Michigan Area

Repair, preventive maintenance and sales of printers and computer products for a Western Michigan Territory with emphasis in thermal technology and warehousing solutions.Some essential functions of this position include:• Develop working knowledge of all operating standards, practices, and procedures• Contact customer with the estimated time of arrival• Escalate problems when appropriate• Reassign calls when appropriate• Accurately report service data• Provide customer contact for all post-installation problems• Complete preventative maintenance inspections• Implement all field change orders• Troubleshoot, report, and perform all necessary service

Greater Grand Rapids, Michigan Area

Responsibilities included (but were not limited to): ISO 9000 certification/compliance, troubleshooting, reporting, scheduling, and performing all necessary repairs and preventive maintenance on Diebold equipment at customer sites ( ATMs, alarm systems, CCTV, bank equipment, vaults, etc..). There was a direct need to be able to prioritize, comply with processes and quality checklists, and accurately report service data. I acted as the primary customer contact and fostered good working relationships with a multitude of different contracts. Being extremely organized, the ability to keep inventory truck stock parts up to date and maintaining a variety of tools were must haves. Primary functions of this position include:• Troubleshoot, report, and perform all necessary service • Contact customer with the estimated time of arrival• Escalate problems when appropriate• Reassign calls when appropriate• Accurately report service data• Participate as a member of a team• Complete preventative maintenance inspections• Implement all field change orders• Organize and update technical documentation• Maintain effective communication with Business Team and technician team members• Develop working knowledge of all operating standards, practices, and procedures• Provide customer contact for all post-installation problems

Kalamazoo, Michigan Area

156th Signal Battalion, Company A, Kalamazoo Michigan.Plans, organizes, directs, coordinates and supervises the employment of integrated communications systems at battalion or higher level, to include determining and identifying subscriber requirements by analyzing the capabilities and limitations of assigned equipment; selection of appropriate signal sites by ground, air or map reconnaissance; determining and coordinating logistics requirements; plans, directs, supervises and manages the operation of various elements of an integrated communications system to include coordinating the resolution of communications difficulties between system elements; supervises the preparation of, and prepares, technical studies, evaluations, reports, correspondence and records pertaining to communication systems operation, training and management, operations orders (OPORD), operations plans (OPLAN).Troubleshoots, removes, reinstalls, and performs unit level maintenance on tactical radio communications systems and field wire equipment, switchboards and other electronic items of equipment; uses TMDE special and common tools to maintain equipment; evacuates faulty equipment to higher echelon repair facilities; operates and performs PMCS on assigned vehicles and power generators; provides technical assistance and supervises the removal and reinstallation of communications equipment and accessory kits to include troubleshooting and unit level maintenance of tactical radio, wire and switchboard communications equipment; performs PMCS and unit level maintenance on assigned communications equipment; plans, coordinates and supervises the installation, operation, and unit level maintenance of ground FM radio and field wire communications systems, air ground radio sets, radio teletypewriter sets and switchboard systems.

Ft. Hood, Texas

1st Battalion, 3rd Field Artillery Regiment, 2nd Armored Division (HHB 1/3 FA). Headquarters Battery, Communications Platoon.Acting Squad Leader - Equipment Repair Squad.Use of Technical Manuals (TMs) and The Army Maintenance Management System (TAMMS);Test Measurement and Diagnostic Equipment (TMDE) techniques and procedures; system installation, integration, Unit Level Maintance (ULM) and troubleshooting of Army Tactical Command and Control System(ATCCS), Force XXI Battle Command Brigade and Below (FBCB2) overview, Single Channel Ground and Airborne Radio System (SINCGARS), Combat Net Radios (CNR), tactical antenna systems, Mobile Subscriber Equipment (MSE), Mobile Subscriber Radio Terminal (MSRT) AN/VRC-97, and terminal devices, Commerical off the Shelf Computers(COTS), and Local Area Networks (LAN); computer systems administration and network management; integration, troubleshooting and maintenance of Standarized Integrated Command Post System (SICPS); and operation of secure retransmission stations (RETRANS).Squad Leader - AIT (Honor Grad).Squad Leader - Basic Training - (Honor Grad).

Ewen, Michigan

This was my family farm. I can remember being responsible enough by the age of 12 to operate all the farm equipment and I was doing the work of someone much older than I. If you know farm work then you know that there are too many responsibilities to mention and never enough time in the day to get them all done.This was a 400+ acre beef farm. We had over 100 head of Polled Hereford cattle, 9 horses (at one time or another), many pigs, chickens and for a short while, a couple of goats (until one headbutted my Grandfather). We grew corn/oats/trefoil and put up quite a bit of hay and straw.Farming had a direct impact upon who I am today!