Brian Meade Email & Phone Number

Raleigh, Nc, Us

Durham, North Carolina, United States

Durham, North Carolina, United States

Work closely with Loan Officers and customers throughout the application process. Resolve customer inquiries and escalate questions to the appropriate internal department. Updated customer communication templates in Salesforce to better improve efficiency and communication between Client Success Specialists and customers. Worked to standardize process documentation and training materials for the team. Mentor and assist with onboarding of new Client Success Specialists. Identify and report on technical issues with the online marketplace website and salesforce, while also providing solutions to mitigate business disruption.

Pensacola, Florida, United States

Increased growth in current customer base and acquired new customers through targeted marketing programs. Increased profits for the business through customer growth by 23%. Developed and implemented new marketing strategies through social media such as Facebook and Instagram. Self-Managed all marketing campaigns end-to-end to acquire new business. Stepped in to help sales in end-to-end appointment setting tactics.

Raleigh-Durham, North Carolina Area

Played a key role in shaping and influencing department culture by acting on employee feedback, encouraging collaboration and providing career stewardship. Led, coached, and developed Advisors to manage workloads and approach challenges with an innovative mindset. Analyzed data to assist in identifying performance trends and supported development of strategies to meet company goals. Coordinated projects, planned company conferences and regularly updated standard operating documentation for the department. Managed a team of 25 Advisors and was responsible for coaching and improving their overall quality of work.

Durham, North Carolina, United States

Assisted with the membership renewal outreach campaign in which I contacted members with outstanding dues and exceeded retention goals, contributing to our 94.75% retention rate. Responsible for updating documentation for the department’s policies and procedures manual and reported on trends and findings for the Member Service Center. Supervised and coached all new Member Service Advisors. Co-managed all resources pertaining to inbound/outbound call handling and processing of work.

Greenville, North Carolina Area

Handled large volumes of inbound/outbound calls, emails, processing and other administrative functions. Interacted with customers to resolve issues and advise them on products and services. Maintained a high level of qualitative and quantitative service level metrics and reported on trends and findings for the company. Coached other team members to help them meet their daily goals.