Brian Powers Email & Phone Number

Middle River, Md, Us

St Louis, Missouri, United States

Greater St. Louis Area

Greater St. Louis Area

* Develop and maintain best in class PDR claims process in a variable work environment;* Work with field directors to increase inspection conversation rate and maximizing repair opportunity over a longer period of time;* Train and develop managers that can manage multiple skill sets, and workgroups simultaneously;* Deploy new workflows and systems enhancements that will increase efficiency and reduce expenses. * Develop, maintain, and analyze industry, product, and PDR trends in order to determine their impact on revenue and product pricing;* Anticipate industry trends and be positioned to outperform our competition; * Leverage vendors capacity and expertise to increase market share in existing and optional markets; * Develop client relationships, programs and benchmarks that will improve market share.

Columbus, Ohio Area

Responsible for coordination and deployment of MD CAT Team and out of area resources during a declared catastrophe event;* Responsible for vendor relationships and coordination during storm events;* Identify and deploy new technology that increases member satisfaction, reduces expensesand increases efficiency at a storm site;* Develop direct reports into claims managers or team leads over a 2 -3 year period;* Overall responsibility for On Your Side Glass program;* Glass subject matter expert in regards to legislative efforts, policy changes and litigation;and* Identify trends and develop and deploy program changes that protect our members andNationwide at both the national and state level.

Greater Seattle Area

Develop and maintain physical damage performance review program for field operations;* Develop collision estimating and customer service guidelines that align to corecompetencies and goals;* Develop, maintain, and analyze industry, product, and estimating trends in order todetermine their impact on severity and product pricing;* Responsible for vendor management, agent relations, and industry relations;* Develop direct reports into product line managers over a 2 -3 year period;* Subject matter expert for national training initiatives and unit manager hands-on-training;* Product line liaison for service and claims departments; and* Responsible for major CAT physical damage management, including but not limited to: Hurricanes Charlie, Frances, Jeanne, Ivan (2004) Hurricanes Katrina, Rita, Wilma (2005)

Washington D.C. Metro Area

Responsibility for national field technical, process, and workflow reviews;* Develop Collision Estimating Guidelines that align to core competencies and goals;* Develop, maintain, and analyze industry, product, and estimating trends in order todetermine their impact on severity;* CCC vendor management; and* Develop direct reports into field supervisors over a 2 -3 year period.

Washington D.C. Metro Area

Complete field technical, process, and workflow reviews;* Develop, maintain, and analyze estimating trends and determine their impact on severity;* Subject matter expert for national training initiatives;* CAT physical damage management for the following: Hail storms in Washington, D.C. (1999); and Tornados in Oklahoma (1999).

Baltimore, Maryland Area

* Complete both technical and process for reviews for Direct Repair Program;* Manage both external and internal customer service for the Direct Repair Program;* Analyze trends, provide meaningful feedback to the shops and management, and createactions plans for areas of opportunity;* Participate in special projects for the Region and Home Office as needed; and* Backfill for staff supervisors as needed.

Baltimore, Maryland Area

Customer Service: exceeding contact and follow-up expectations, 24-hour inspection, and monitoring the repair process to allow for a smooth claims process; and* Loss Cost Management: estimating the scope of the damages within company guidelines, securing agreed cost of repairs, issuing payment under the appropriate coverage and within the policy limits, identifying SIU and UIR opportunities, and settling total losses.

Golf War

Bachelor Of Business Administration (B.B.A.), International Business

Business Administration And Management, General