• Trained, coached, and mentored customers technicians to ensure smooth adoption of, and service of new digital sign products. Customer service and direct customer communications for the last 10 years at ADTI• Trained customers on their new product. How to use their digital signs and best practices for managing content and maximizing their advertising. • Hired and trained technical staff. Communicating job expectations, planning, monitoring and reviewing job contributions of production and technical staff.• Supported and monitored customer signs 24/7 online and over the phone. I was "on call" 24/7 for possible customer issues. Supervised technical staff who monitored and service signs on site and remotely.• Tracked sign failures, nonconformance's, issued RMA's for damaged parts and recorded these failures in Arena solutions PLM cloud database.• Directed shipping personnel to ship replacement parts worldwide to ensure each customer has the correct number of spare parts on hand.• Supervised technicians repairing RMA parts and reviewing non-conformance reports written by them.• Wrote all work instructions for building and servicing signs.• Coordinates and schedules repair and service appointments for most of our customers using 3rd party sign company's.

• Supported roll out of three new product lines to the market and had a pivotal role in the installation, setup, and service of these products across the U.S., Canada, and Australia. • Traveled extensively throughout the US and other countries to perform installation of new signs and technical support.• Advanced networking and computer skills including Windows, Linux, Word, Excel, Cellular modems, switches, wifi bridges, SSH, IP scanners. Also responsible for configuration of these devices.• Performed basic wiring of electrical breaker boxes. Worked with 120, 240, and 480 VAC circuits.• Responsible for installation of LVDS data lines, networking equipment e.g. switches and cellular and modems, and computers used to control digital signs.• Extensive experience working with boom lifts and working in high places over 100'.

• Supervised production crew of 10 people. Issued work orders and reviewed work performed.• Wrote all work instructions used for building signs.• Tracked all parts used, panels built, and general sign build progress during production on travelers.• Trained production personnel on building digital signs per written work instructions, and safety procedures.• Doubled as quality assurance by reviewing all work performed and ensured that work performed each day met quality standards per work instructions.• Doubled as remote monitoring technician. Daily monitored customer signs to ensure they were working correctly. • Proficient knowledge of measuring equipment such as volt ohm meters, oscilloscopes, wire crimpers, calipers, and basic electrical hand tools.

• Concrete finisher• Responsible for driving the job truck carrying all forms, pins, and hand tools. Averaged 4 hours of driving every day for my time at Newcomer.• Regularly work in excess of 12 hours per day not including drive time in hot humid conditions.

• Responsible for installation of new OC192 fiber optic ring through Ohio and Michigan. These systems were Nortel Optera bays• Worked directly with local contractors to achieve installation of Nortel Optera networking equipment in local switching offices and mobile cell sites.• Responsible for ensuring each new bay was installed per work order and conformed to written quality standards.• Responsible for arriving on site in remote locations to receive and inventory delivery of equipment worth in excess of tens of thousands of dollars. • Proficient in use of volt ohm meters, large pneumatic crimpers, portable bandsaws, impact drills, and basic hand tools.• Responsible for using computers to log into Optera bays to access command line instructions and configure those bays.

• Performed quality checks on customer parts before coating. Regularly interacted with production supervisors and leadpersons to advise them if parts should be quarantined. • Quarantined parts for non conformances and tracked these parts in an Excel database. • Ensured correct coating thicknesses were met on customer parts after processing using mil gage and tracked these readings in an Excel database.• Ensured customer parts were packed to customer requirements using written work instructions.• Responsible for ensuring and recording e-coat system parameters are correct before parts are painted. Incorrect parameters could results in thousands of dollars of lost man hours and processed parts.• Worked in a lab environment using ANSI standards to test automotive parts and sample panels painted on each of the 12 e-coat and powder coating lines. Recorded test results in daily reports. • Worked with salt spray cabinets, gravelometers, digital scales, fume booths, and other various lab equipment.• Responsible for mixing acids used to remove pretreat coatings to measure those coatings.• Lead role in quality department during the companies effort to get its ISO 9000 certification. Interviewed supervisors, leadpersons, and hourly personnel to record and write work instructions that were not in place previously.