Brian Sharp Email & Phone Number

During my 16 years as a Computer Technician, I assembled/dis-assembled computer systems, including desktops, laptops, monitors, scanners, printers, et. al. I imaged hard drives, installed/de-installed software and configured each to suit individual needs.I diagnosed issues with hardware/software and applied proven resolutions in a clear, courteous and straightforward manner, independently and as part of a team. I demonstrated professionalism and courtesy with end-users at all times. I created cases and claims for damaged, lost or displaced shipments. I followed-up with end-users to ensure optimal customer satisfaction. I conducted research to address customer concerns. I addressed client's issues through a service ticket system, by telephone, email and on a walk-in basis, often using remote tools to actively view and resolve the issue, at hand.I appropriately documented all transactions and pertinent interactions. I reviewed, and participated in developing technical documentation, processes and procedures. I used and constructed scripting tools to contribute to internal configurations and procedures. I attended on-line and instructor led training to remain up-to-date on the latest technologies and solutions applicable to company products. I trained end-users in cognizant software and unfamiliar hardware components.

Tukwila, Wa

Standard Desktop Support and Troublehshooting duties.

Master Of Public Administration (Mpa), Health Services Administration

Activities and Societies: ACHELater

Bachelor Of Science (B.Sc.), Allied Health Sciences

Activities and Societies: NoneGraduated with Bachelor of Science in Allied Health Sciences degree

High School

Activities and Societies: Wrestling Team, Thespian Club, ChoirLoafed