Senior Information Technology Support Analyst
Current
Mar 2020 - Present
AeroLeads people directory · profile
Brian Smith Email & Phone Number
Senior IT Support Technician at Booking.com
at
Booking.com
1 work email found
@booking.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior IT Support Technician at Booking.com
Location
Caledonia, Michigan, United States
Company size
Who is Brian Smith? Overview
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Quick answer
Brian Smith is listed as Senior IT Support Technician at Booking.com at Booking.com, a with 15815 employees, based in Caledonia, Michigan, United States. AeroLeads shows a work email signal at booking.com and a matched LinkedIn profile for Brian Smith.
Brian Smith previously worked as Senior Information Technology Support Analyst at Booking.Com and IT Support Technician at Booking.Com. Brian Smith holds Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance from Davenport University.
Company email context
Email format at Booking.com
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{first}.{last}@booking.com
86% confidence
AeroLeads found 1 current-domain work email signal for Brian Smith. Compare company email patterns before reaching out.
Profile bio
About Brian Smith
Diligent Help Desk Analyst with a strong drive for problem-solving. My enthusiasm lies in deciphering data to uncover patterns and pinpoint areas that require attention. My goal is to provide effective solutions that enhance operational efficiency and streamline processes.
Current workplace
Brian Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Booking.Com
5 roles
Brian Smith work experience
A career timeline built from the work history available for this profile.
It Support Technician
Oct 2017 - Mar 2020
Help Desk Analyst Ii
Worked on the Level 2 Help Desk handling escalated calls and tickets. I collaborated with teammates and external departments to solve complex issues. Used Tealeaf and Google Analytics to monitor website traffic. Upkeep of knowledge base articles. I created and maintained reports of website alerts and outages which helped our department identify trends and defects. I am skilled in writing up defects and communicating their impact. I also served as a quality assurance representative, ensuring the highest quality is maintained when agents and employees contact our Level 1 Help Desk.
Feb 2013 - Oct 2017
Help Desk Analyst I
As a first level Help Desk Analyst I manned a help line for agents and employees to contact us. I provided great customer service and helped solve the simplest issue to very complicated problems. On the first line of defense I reset a lot of passwords and cleared a lot of cookies. I worked with a ticket system to document issues and updated our knowledge base articles.
May 2012 - Mar 2013
Customer Service Associate
Working in the claims contact center I flexed my customer service muscles. Taking first notice of loss calls was an excellent opportunity to connect with our customers when they needed us most. Knowing that we made the difference to help our customers through their toughest of times was the most rewarding aspect of the job.
Mar 2011 - May 2012
Team & coworkers
Colleagues at Booking.com
Other employees you can reach at workingatbooking.com. View company contacts for 15815 employees →
MV
Mónika Van Remortel-Németh
Colleague at Booking.ComNetherlands
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VC
Vanshika Chawla
Colleague at Booking.ComGurugram, Haryana, India
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MH
Matthew Hillman
Colleague at Booking.ComGrand Rapids Metropolitan Area, United States
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MR
Michaël Rey
Colleague at Booking.ComBarcelona, Catalonia, Spain
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EP
Elena Puruchidi
Colleague at Booking.ComSochi, Krasnodar, Russia, Russian Federation
View →
PP
Paolo Poggio
Colleague at Booking.ComNetherlands
View →
AD
Alessandra Di Lorenzo
Colleague at Booking.ComNetherlands
View →
RT
Rebeca Tiemblo Rodríguez
Colleague at Booking.ComGreater Bilbao Metropolitan Area, Spain
View →
KD
Kristy Dekraker
Colleague at Booking.ComMiddleville, Michigan, United States
View →
NS
Noor Salem
Colleague at Booking.ComJiddah, Makkah, Saudi Arabia
View →
Mónika Van Remortel-Németh
Colleague at Booking.ComNetherlands
View →
VC
Vanshika Chawla
Colleague at Booking.ComGurugram, Haryana, India
View →
MH
Matthew Hillman
Colleague at Booking.ComGrand Rapids Metropolitan Area, United States
View →
MR
Michaël Rey
Colleague at Booking.ComBarcelona, Catalonia, Spain
View →
EP
Elena Puruchidi
Colleague at Booking.ComSochi, Krasnodar, Russia, Russian Federation
View →
PP
Paolo Poggio
Colleague at Booking.ComNetherlands
View →
AD
Alessandra Di Lorenzo
Colleague at Booking.ComNetherlands
View →
RT
Rebeca Tiemblo Rodríguez
Colleague at Booking.ComGreater Bilbao Metropolitan Area, Spain
View →
KD
Kristy Dekraker
Colleague at Booking.ComMiddleville, Michigan, United States
View →
NS
Noor Salem
Colleague at Booking.ComJiddah, Makkah, Saudi Arabia
View →
1 education record
Brian Smith education
FAQ
Frequently asked questions about Brian Smith
Quick answers generated from the profile data available on this page.
What company does Brian Smith work for?
Brian Smith works for Booking.com.
What is Brian Smith's role at Booking.com?
Brian Smith is listed as Senior IT Support Technician at Booking.com at Booking.com.
What is Brian Smith's email address?
AeroLeads has found 1 work email signal at @booking.com for Brian Smith at Booking.com.
Where is Brian Smith based?
Brian Smith is based in Caledonia, Michigan, United States while working with Booking.com.
What companies has Brian Smith worked for?
Brian Smith has worked for Booking.Com and Farmers Insurance.
Who are Brian Smith's colleagues at Booking.com?
Brian Smith's colleagues at Booking.com include Mónika Van Remortel-Németh, Vanshika Chawla, Matthew Hillman, Michaël Rey, and Elena Puruchidi.
How can I contact Brian Smith?
You can use AeroLeads to view verified contact signals for Brian Smith at Booking.com, including work email, phone, and LinkedIn data when available.
What schools did Brian Smith attend?
Brian Smith holds Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance from Davenport University.
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