Brian Smith Email & Phone Number

San Francisco Bay Area

Milpitas, Ca

San Mateo, Ca

Assist in the training of new and current employees. Daily banking and cash handling responsibilities. Assisted customers with locating product. Dealt with escalated customer issues. Restocked shelves to capacity. Reorganized storage to increase productivity of restocking. Reset product locations to better itemize and include new product.

Troubleshoot and correct customer's issues with their Macs Find customer's computing needs, and suggest the correct products to fit those needs Kept up to date with Apple product training Attained Apple Sales Professional Find new products for the store to carry

Coffee Master, with knowledge and mastery of all products.Daily banking and cash handling responsibilities.Trained current and new staff in any and all new procedures and techniques.Decreased costs by 3% to come within .5% of target

Designed web based calculation program using the Cold Fusion language.Used Microsoft Access to create and edit a database to store calculations and calculation information.

Consistently achieved 98% call quality standard based upon professionalism, initiative and problem solving skills.Reviewed, analyzed and responded to up to 150 client and customer issues daily providing prompt short-term solutions. Served as troubleshooter to prevent errors and miscommunications with clients and customers.SkillsMS Word Microsoft Front PageAdobe Pagemill HTML codingCold Fusion 4.5 MS Access