Brian Stephens Email & Phone Number

Salt Lake County, Utah, United States

Sandy, Utah

Greater Salt Lake City Area

Account Manager for our 13 largest clients, 110,000 cellular lines.Conduct monthly bill reviews.Complete service activation's, device and rate plan changes.

Assistant Retail Sales Operations Representative (2009 – 2013) Manage point of sales and inventory for retail store.o Conduct weekly and monthly inventory audits.o Set up POS (Point of Sale) displays.o Receive and transfer all store product.o Serve as keyholder for retail store.o Attain high passing scores on bi-annual inventory store audits. Assist store manager with coaching of sales and customer service representatives.… Show more Assistant Retail Sales Operations Representative (2009 – 2013) Manage point of sales and inventory for retail store.o Conduct weekly and monthly inventory audits.o Set up POS (Point of Sale) displays.o Receive and transfer all store product.o Serve as keyholder for retail store.o Attain high passing scores on bi-annual inventory store audits. Assist store manager with coaching of sales and customer service representatives. Manage Kenworth Sales business account (300 lines).o Increase customer loyalty by moving to more cost-effective plan, reducing cost by 20%, andadding 130 new lines of service.o Produce excellent relationships with business owners in order to advise of issues withpresent account. Train customer service agents on new equipment and exception orders. Improve customer loyalty through peer coaching. Reduced inventory shrinkage from $800 to under $100 per month. Received Customer Service Champion Award 9 times since 2011. Show less

Customer Service Representative - Retail (2008 – 2009) Assisted customers with EZ Moves and Assumption of Liability changes. Consistently met or exceeded team goals for renewals and new contracts.

Performed troubleshooting for data, BlackBerry, and AirCard.

Resolved escalated customer calls.Billing inquiriesDevice benefitsCoverage detailsConsistently met or exceeded team goals for renewals and new contracts.

Consistently exceed monthly sales goals.Matched customers with appropriate products based on their needs.Used technical expertise to recommend appropriate wireless, landline and satellite solutions.