Management Responsibilities• Responsible for performing performance reviews twice a year in accordance with company policy. • Responsible to have merit increase conversations with other managers, and senior leadership for each member of my team. • Make recommendations regarding staffing level changes for team members. • Responsible for vetting, interviewing and hiring prospective candidates for employment within the company.• Responsible for overseeing the onboarding process and training of new employees.• Responsible for creating personalized learning paths for team members to enhance their skills and master the technologies used within the platform, facilitated through targeted mentoring and training initiatives.• Responsible for conducting weekly one-on-one meetings with direct reports to identify and address any challenges or obstacles impacting their work.• Responsible for helping employees create OKR career path goals to help them meet their personal, as well as business goals.• Responsible for placing employees on Professional Improvement Plans and collaborating with them to successfully meet their goals and maintain their employment.• Effectively manage conflict resolution between team members and across departments, and individual contributors.• Exhibit strong leadership capabilities and excellent communication skills while collaborating with department heads and diverse teams to solve complex problems.• Authorize budgets for the purchase of infrastructure.• Approve Personal Time Off (PTO) for direct reports. • Authorize modifications in the production environment using a structured change management process.• Oversee the decommissioning of legacy on-premises platform environments as we transition to AWS and Azure cloud environments.• Personally manage and oversee our extensive Couchbase (NoSQL) database and Microsoft SQL infrastructure on a global scale within our on-premises datacenters, and Azure.

Management Responsibilities• Establish precise goals and objectives through the implementation of OKRs, closely track performance, and carry out consistent performance assessments.• Hold weekly 1:1 meetings with direct reports to identify and address any challenges or obstacles affecting their work.• Efficiently handle conflict resolution among team members.• Demonstrate adept leadership abilities and effective communication skills..• Guide and educate team members in mastering the technologies utilized within the platform through mentoring and training.• Collaborate with development and Cloud Ops to ensure proper integration of infrastructure as code.• Engage in cross-functional meetings and offer expert technical guidance on matters related to infrastructure, and running the platform at scale. • Collaborate with the release management team to guarantee secure deployment of code to production environments.• Authorize budgets for the purchase of infrastructure.• Approve Personal Time Off for direct reports. • Authorize modifications in the production environment using a structured change management process.• Collaborate with compliance and security teams to ensure the security and reliability of our network and platform.

Other Duties and Responsibilities as a Senior Site Reliability Engineer• Establish and uphold both cloud and physical infrastructure within a hybrid environment.• Architect and construct dependable and immensely scalable infrastructure within a cloud-first SaaS environment.• Oversee and sustain our production ecosystem to ensure consistent attainment of 99.999% uptime year after year.• Provide guidance, mentorship, and training to team members and junior engineers.• Maintain our extensive database infrastructure and encryption devices. • Develop standards and procedural documentation detailing the functionality of our platform, along with step-by-step instructions for executing sensitive tasks securely. This aids fellow engineers in effectively deploying products and services to our production environment.• Serve as an escalation point for teams of engineers, tackling troubleshooting and resolution of incidents and urgent requests that demand immediate attention.• Author automated scripts to execute tasks typically carried out by individuals.• Collaborate closely with development personnel to design application environments optimized for scalable operations.• Apply a metrics-driven approach to monitor, diagnose, and uphold application performance and reliability.• Oversee our database infrastructures encompassing both SQL and Couchbase technologies.• Supervise our encryption devices, encompassing tasks such as troubleshooting, upgrades, and maintenance.• Support our vast Windows and Linux environments in production and in the lab.• Collaborate with vendors to strategize technology roadmaps and receive support.

Duties and Responsibilities• Team leader of I.T. support Staff in Salt Lake City.• Hands on end user, desktop and server support in a customer facing support role.• Hands on network administration of corporate internal network.• Hands on network administration of hundreds of client networks and servers.• Project manager over a variety of customer projects.• Install, configure, upgrade, migrate, administer, and troubleshoot Microsoft Server and desktop products for hundreds of clients, including law firms, schools, manufacturing, retail, etc. • Install, configure, upgrade, migrate, administer and troubleshoot Microsoft Exchange Servers for hundreds of clients. Both on premises and in the cloud. • Install, configure, administer, and troubleshoot VMware, Hyper-V server environments.• Deploy and configure wireless solutions, routers, switches, and other networking equipment to optimize connectivity and operational efficiency• Install, configure, and troubleshoot LAN/WAN network environments, including VLANs.• Well versed in the administration of Active Directory, DNS, DHCP, Group Policies, and other server roles.• Perform patch management when needed.• Assisted sales team in architecting and delivering solutions for clients. • Provide on-call support to clients and in-house employees.

Duties and Responsibilities• Managed our team of IT professionals and engineers.• Served in a project management capacity, overseeing various customer projects.• Conducted installations, configurations, upgrades, migrations, administration, and issue resolution for Microsoft Server and desktop products, alongside deployment, configuration, management, and issue resolution within VMware and Hyper-V server environments. Additionally, deployed wireless solutions and set up LAN/WAN network environments, configuring routers, switches, firewalls, and implementing VLANs across various client environments.• Skilled in managing Active Directory, DNS, DHCP, Group Policies, and a variety of other server roles.• Worked closely with the sales team to design and deliver customized solutions for clients.• Provided on-call support to both clients and internal staff members.• Delivered hands-on end-user, desktop, and server support in a customer-facing role, ensuring high levels of customer satisfaction.• Administered a corporate network comprising 7+ servers and 200+ client computers, ensuring seamless operation and security.• Managed and maintained corporate Exchange servers, ensuring reliable email and communication services.• Installed and upgraded Windows Server and Exchange Server systems, enhancing system performance and reliability.• Administered and maintained a corporate VPN network for 24 locations, ensuring secure and reliable remote access.• Architected and implemented the entire corporate network infrastructure, ensuring robust and scalable network performance.• Managed IT team personnel actions and oversaw all client projects, ensuring efficient and effective project execution.• Communicated IT plans and strategies clearly and concisely to executive management, aligning IT initiatives with business goals.• Diagnosed, troubleshot, and resolved LAN/WAN network issues, minimizing downtime and maintaining network integrity.

Duties and Responsibilities• Responsible for directing the technology strategy and operations of the organization.• Managed, recruited and trained IT staff members.• Managed IT budgeting and expenses.• Conducted performance evaluations and approved merit increases to ensure alignment with both business and individual objectives.• Identified and evaluated emerging technologies and industry trends to maintain the company position at the forefront of technological advancements.• Developed and oversaw policies, documentation, and procedures.• Established and managed the Managed Service Provider (MSP) division of the company.• Oversaw the design, implementation, and maintenance of the company's IT infrastructure, as well as client IT infrastructures, including servers, networks, desktops, and storage, ensuring optimal system availability, security, and scalability.• Directed interactions with IT vendors, including hardware and software suppliers, service providers, and consultants. Negotiated contracts and agreements to secure favorable terms and conditions, enhancing the IT infrastructure of ConsultNet, as well as the other MSP clients.• Established and maintained a comprehensive disaster recovery and business continuity strategy for the corporate network and MSP clients, aiming to minimize downtime and ensure swift recovery of critical IT services during disruptions, while also developing and upholding data management policies and practices to guarantee data integrity, encompassing data governance, backup, and retention.• Engaged in collaboration with other departments and customers to comprehend their technological needs, facilitating the attainment of optimal operational efficiency.