- Conducted in-depth analysis of business processes, identifying key areas for improvement, which resulted in an average growth rate in revenue of 55% over 5 years.- Spearheaded initiative to create a data warehouse (BigQuery) that pulled data from all departments and systems into a single source of truth. Key business intelligence reporting metrics were calculated and visualized using Looker Studio. This resulted in a 21% increase in return on ad spend in 6 months.- Implemented… Show more - Conducted in-depth analysis of business processes, identifying key areas for improvement, which resulted in an average growth rate in revenue of 55% over 5 years.- Spearheaded initiative to create a data warehouse (BigQuery) that pulled data from all departments and systems into a single source of truth. Key business intelligence reporting metrics were calculated and visualized using Looker Studio. This resulted in a 21% increase in return on ad spend in 6 months.- Implemented a customer service save reward program targeting high-ticket orders, resulting in an 18% reduction in refunds for these sales.- Led initiative to implement and onboard a customer-facing AI chatbot that leveraged our company knowledge base to help clients faster and improve the support team's efficiency. This resulted in a 34% reduction in ticket volume for human agents.- Performed ad-hoc data analysis using complex SQL queries on data sources from multiple systems. Analysis and report visualization were done in Power BI. Insights from this analysis were used in several key strategy decisions.- Drove creation and documentation of internal and client-facing processes in the company knowledge base, enhancing organizational efficiency and improving client accessibility to information.- Conducted user acceptance testing (UAT) and post-implementation reviews to ensure solutions met business needs and identified opportunities for further optimization.- Researched and evaluated current internal technology against outside technology to determine whether it could improve our bottom line through increased revenue or efficiency. Show less

- Directed development of a scalable cloud-based web application/social networking site for traders. The application was written in C#, using .NET with an HTML5 frontend. - Streamlined the marketing automation systems in the CRM to be modular and well-documented. This allowed for CRO efforts to lift ROI by 20%.- Implemented a multi-pronged member retention program that lowered the churn rate by 14%.- Collaborated with stakeholders to translate business requirements into… Show more - Directed development of a scalable cloud-based web application/social networking site for traders. The application was written in C#, using .NET with an HTML5 frontend. - Streamlined the marketing automation systems in the CRM to be modular and well-documented. This allowed for CRO efforts to lift ROI by 20%.- Implemented a multi-pronged member retention program that lowered the churn rate by 14%.- Collaborated with stakeholders to translate business requirements into technical specifications and actionable development tasks.- Directed outsourced and contractor-based projects, working with and managing our out-of-house technology vendors.- Automated repetitive tasks and processes using scripting languages, resulting in increase efficiency of production efforts.- Conducted unit and integration testing to ensure software reliability, reducing bugs and improving application stability before deployment. Show less

- Developed a scalable cloud-based web application/social networking site for traders. The application was written in C#, using .NET, LINQ, Entity Framework for database communication for the Silverlight platform.- Developed and deployed cloud-based solutions on Amazon AWS EC2 and RDS, improving system scalability and reliability.- Developed WPF version of the Silverlight application for use on major 3rd party trading terminals (Bloomberg).- Developed and maintained an… Show more - Developed a scalable cloud-based web application/social networking site for traders. The application was written in C#, using .NET, LINQ, Entity Framework for database communication for the Silverlight platform.- Developed and deployed cloud-based solutions on Amazon AWS EC2 and RDS, improving system scalability and reliability.- Developed WPF version of the Silverlight application for use on major 3rd party trading terminals (Bloomberg).- Developed and maintained an in-house e-commerce store and membership website. The website was built using PHP CodeIgniter MVC architecture and utilized Braintree's API for payment processing.Automated repetitive tasks and processes using scripting languages, resulting in increased efficiency ofproduction efforts.- Conducted unit and integration testing to ensure software reliability, reducing bugs, and improving application stability before deployment. Show less

- Developed an app that allowed for the purchase of custom wallpaper designs on mobile devices.- Ported games such as Uno Freefall, Rockem Sockem Robots, and Uno Challenge to hundreds of SKUs including the Sidekick. - Ported mobile games and applications using a proprietary build system and the Tira Wireless Jump Application. - Worked as Lead Tester for QA teams during a product’s testing phase, reporting directly to the QA manager on a day to day basis. - Tested mobile games… Show more - Developed an app that allowed for the purchase of custom wallpaper designs on mobile devices.- Ported games such as Uno Freefall, Rockem Sockem Robots, and Uno Challenge to hundreds of SKUs including the Sidekick. - Ported mobile games and applications using a proprietary build system and the Tira Wireless Jump Application. - Worked as Lead Tester for QA teams during a product’s testing phase, reporting directly to the QA manager on a day to day basis. - Tested mobile games and applications such as Uno Challenge, Kerplunk, Toss-A-Cross, Mobile Graffiti, College and Greek Logos, and Kentucky Derby. Show less