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Briana Smallwood is listed as Manager, Support Operations at Newsela at Newsela, a company with 423 employees, based in Cedar Rapids, Iowa, United States. AeroLeads shows a work email signal at newsela.com and a matched LinkedIn profile for Briana Smallwood.
Briana Smallwood previously worked as Manager, Customer Support at Newsela and Manager, North America School Assessment Customer Service & Support Operations at Pearson. Briana Smallwood studied at Kirkwood Community College.
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Briana Smallwood is a Mother-Hustler, Goal Digger, and lover of life. As a Corporate Leader by day, Small Business Owner by night, Mama 24/7 and Board Director in between, Briana's value of People is sprinkled in many spaces. In her dedicated full time role as Manager of Customer Support at Newsela, Briana utilizes her 15+ years of communication driven roles to lead a diverse team of genius millennials; while executing company strategy, and delivering on the ultimate goal of ensuring all end-users receive Best-In-Class support while navigating the platform. During evenings and weekends, Briana can be found at her husband's restaurant working elbow to elbow with her Crew developed out of love, sweat and tears (#TeamVivs!). If she is not at the restaurant she is likely leading volunteer missions at Central Furniture Rescue, the non-profit she leads as the VP of Board of Directors; or on a stage speaking to the masses about all things Woman, Business, and People. Briana's mantra is "I will grow everything around me, including myself" and proudly proclaims that the most luxurious thing she's done in her adult life is grow a collection of luxury pajamas & slippers - because no matter how busy life is, rest is not to be negotiated.
Listed skills include Customer Service, Strategic Planning, Leadership, Training, and 23 others.
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A career timeline built from the work history available for this profile.
Cedar Rapids, Iowa, United States
As one of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child learns differently, they all deserve a rich learning experience that ignites a love of learning. As the Manager of Customer Support, my mission is to create and contribute to best-in-class customer experiences by empowering educators.
Iowa City, Iowa Area
Our mission and strategy is to quickly connect customers with experts for resolution via assisted support; Help customers easily solve their own problems using Self Help; Influence products to avoid problems and improve supportability; and ultimately grow our business by knowing our customers and guiding them to do more with Pearson. We are only able to be.
Iowa City, Iowa Area
Our mission is to convey a passion for our customers by consistently delivering the best service experience possible. We achieve this by being accountable, collaborative and transparent by working faster, simpler and better. "Simplicity is the ultimate sophistication." -Leonardo Davinci
Iowa City, Iowa Area
- Maintain customer satisfaction by serving as a liaison between internal and external partnering teams to ensure achievement of all objectives.To learn more about Pearson please visit https://www.pearson.com/*Always Learning*
Marion, Iowa
- Provided for the physical, psychological and social needs of < 100 residents in the Long Term Care Facility. The primary focus was providing awareness of community, state and federal resources individuals were entitled to (or qualified for) while sustaining a humanized and individualized living environment in the facility.
Marion, Iowa
- Coordinated and supervised an outreach program assisting adults with mental illness to maintain daily living skills and live independently in the community. My primary role was establishing and maintaining relationships with other community leaders and agencies to increase the amount of resources available to the clientele my company and direct team.
Other employees you can reach at newsela.com. View company contacts for 423 employees →
Alyssa Lipuma, M.Ed.
Colleague at NewselaChicago, Illinois, United States, United States
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Rachel Plotkin
Colleague at NewselaBrooklyn, New York, United States, United States
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John Cash
Colleague at NewselaCleveland, Ohio, United States, United States
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Rebecca Wilkin
Colleague at NewselaWeehawken, New Jersey, United States, United States
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Marion Laurel
Colleague at NewselaShorewood, Illinois, United States, United States
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Elisa Bartolomeo-Damon
Colleague at NewselaGreater Philadelphia, United States
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Heather Walton
Colleague at NewselaDeltona, Florida, United States, United States
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Mary Katherine Terry
Colleague at NewselaSan Francisco, California, United States, United States
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Shelby Marter
Colleague at NewselaDenver Metropolitan Area, United States
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Kristen Rafferty Wilde
Colleague at NewselaMinneapolis, Minnesota, United States, United States
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Quick answers generated from the profile data available on this page.
Briana Smallwood works for Newsela.
Briana Smallwood is listed as Manager, Support Operations at Newsela at Newsela.
AeroLeads has found 1 work email signal at @newsela.com for Briana Smallwood at Newsela.
Briana Smallwood is based in Cedar Rapids, Iowa, United States while working with Newsela.
Briana Smallwood has worked for Newsela, Pearson, Crestview Acres, and Tailored Living.
Briana Smallwood's colleagues at Newsela include Alyssa Lipuma, M.Ed., Rachel Plotkin, John Cash, Rebecca Wilkin, and Marion Laurel.
You can use AeroLeads to view verified contact signals for Briana Smallwood at Newsela, including work email, phone, and LinkedIn data when available.
Briana Smallwood studied at Kirkwood Community College.
Briana Smallwood is listed with skills including Customer Service, Strategic Planning, Leadership, Training, Public Speaking, Microsoft Excel, Microsoft Office, and Vendor Management.
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