Brian Strong Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

Eli Lilly Network support - Supporting all DNS record additions and removals from local and cloud locations. Manufacturing network support. General hardware and software support via Cisco Prime, GUI, and CLI. Infoblox and QIP support.

Prepared new laptops for distribution to the workforce with cutomized configurations on each.

Responsible for deployment, configuration, security and maintenance of laptop/desktop computers and associated devices for Rolls Royce. Manage software distribution and PC imaging with Microsoft System Center Configuration Manager. Participate in Help Desk processes and completing work orders as assigned in a professional and customer service oriented manner.

Fishers, In

Responsible for answering incoming calls regarding technical questions and problem resolutionrelated to Comcast products as well as customer equipment. The Customer Account Executive (CAE) also handles billing overflow calls. Works to minimize and reduce truck rolls. Also, offers Comcast products and services to meet customer needs.

During my seven year tenure with Unisys I worked onsite at one of their largest clients, Eli Lilly. I held four positions of increasing responsibility including ERAS, CSC, RASCOE, and NOC positions. I carried a pager for 24/7 support needs. Responsibilities included monitoring and configuring Cisco routers and switches for WAN and LAN access for over 35000 employees in several countries. I was accountable for the configuration of Cisco 3000 VPN concentrators allowing internal network access for external collaborations. Additionally, I coordinated service installation of broadband to allow remote access for Lilly's home-based virtual employees and provided level 3 support for VPN access connectivity issues regardless of the connection medium. I also provided tier one support for all software and hardware issues affecting Lilly employees.

Tier Two Helpdesk Technician Provided desktop and network support for several contracted companies with Telamon. Telamon is an ESOP company with 400 employees across the country. We provided support for Ameritech, Bell South, SBC, Motorola, and several smaller ISP's including Liberty Bay. I supplied live phone support with superior customer service skills. Also, supported equipment that sold by Telamon for Motorola and SBC. I easily adapted and enjoyed working on new projects and technologies as they came under contract with Telamon. In 2000 I completed A+ certification training that was provided by Telamon. I was the only technician able to support Apple computers.

Managed overall operations of the store. Verified food reached the customers in a timely manner. Assisted servers and cooks when their workloads increased and delivered pizzas during heavy delivery times. Occasionally checked the cleanliness of the building. Calculated sales and distributed tips at the shifts end.

Education record

Education record