Brian J. is a Sr. Manager, Product Operations at LinkedIn at LinkedIn. Colleagues describe him as "Brian was my manager at LinkedIn during my tenure as Product Operations Manager. Hands down, Brian is one of the best managers I've had in my career, and I cannot stress enough the impact he's driven for my professional and personal growth. For Brian, these notable traits come to mind: (1) Open and Transparent Brian excels in being open and honest with his team and peers. He is extremely open minded and an excellent active listener. He puts in great effort to provide raw AND actionable feedback to ensure teams are operating at their peak potential. I recall an instance where Brian provided me feedback to navigate and rebuild a challenging relationship with a cross-functional peer. (2) Demand for Excellence This is one of the top LinkedIn values that Brian upholds. He doesn't expect absolute perfection, but he demands high quality output and maximum efficiency. This is apparent through Brian's regular feedback loop, and he doesn't hold back to ensure the team drives great impact. He won't settle for "good enough" and instead encourages individuals to put in their best work and up level their skills to keep them growing. (3) Compassionate Leadership Former CEO of LinkedIn, Jeff Weiner, regularly spoke about what makes a great leader stand out from other leaders: Compassion. I cannot stress this enough with Brian, who is one of the most compassionate and understanding people I've known in both life and career. Simply put, he actively listens and ensures you are being heard. He regularly and proactively sets up time to offer his support and mentorship, and would check in with individuals, professionally and personally. I appreciate Brian for his extraordinary leadership, and would absolutely work for him again. If you want to build great teams and relationships, Brian is your guy.", "Brian is an extremely thoughtful and strategic Product Ops leader. While many leaders claim to put their team first, Brian truly embodies it in his words and actions. While at LinkedIn he helped align my career goals with strategic company-wide initiatives so that I could get opportunities to grow and gain visibility across the org. He gave me authentic feedback about my areas of development, let me shine in areas I was strong in, and helped me to set boundaries when too much was being asked of me. I've also been managed by people he has directly mentored and I can see how he has made a substantial impact on how they develop their teams. Similar to him, his managers are authentic, protect their team, and are top performers. If you are building a team - you need Brian to lead it.", and "Brian is an expert product advocate. While leading the product support management team at Yahoo, Brian was tasked with collecting feedback from Yahoo's products, filtering out the wheat from the chaff, and presenting it to product teams in an actionable manner to drive product improvement. When the products in question have tens or hundreds of millions of active users, this is far from a simple task, but Brian handled it very effectively. He knows how relationships matter and how to foster cooperation between teams that have different incentives. One thing that stands out to me about Brian is that he's always looking for ways to innovate and improve. In leadership meetings, whenever someone brought up a new idea or technology or potential partnership, it seemed like Brian had already thought of it, researched the opportunity, and had a recommendation ready for if it made sense for us. He isn't one to rest on his laurels, but rather is constantly trying to find ways to make himself, his team, and his department more effective. The old saying is that the best recommendation one can give is being willing to work with someone again. I would be happy to work with Brian again, and if you need someone in a product support role or anything related to it, you should be happy to work with him, too."
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Sr. Manager, Product OperationsLinkedin May 2019 - PresentSunnyvale, Ca, Us -
Director, Customer ExperienceYahoo Aug 2012 - Nov 2018Sunnyvale, Ca, UsLeader and mentor to global teams responsible for global product operations, scaled support, and business operations:Product Operations• Product Operations across consumer properties and platforms (abuse, login, auto moderation).This team serves as the liaison between Customer Experience and Product teams. It drives measurable product improvements via a formal Voice of Customer (VOC) program, leads user studies and focus groups to gain actionable user insights, and drives support launch readiness. Community Management and Social Support• Team responsible for 1:many scaled support and engagement channels within our help community forums, Twitter, Facebook, and Uservoice.Content Operations and Help Center• Content management of all customer documentation and communication for support.This team drives key metrics around discoverability, effectiveness, and cost reduction. Business Operations• This team is responsible for $XXM/yr global budget and has led initiatives to save $XM/yr in operating costs. It is also responsible for vendor management, recruiting, and new hire on-boarding. Program Management • This team has led critical initiatives such as new CRM and phone system roll out, opening new contact/call centers, change management process improvements, and data governance. -
Senior Product Operations ManagerYahoo Nov 2010 - Jul 2012Sunnyvale, Ca, Us -
Senior Product ManagerSymantec 2006 - 2010San Jose, California, Us -
Engagement ManagerUnisys 2002 - 2006Blue Bell, Pennsylvania, Us
Brian J. Education Details
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Santa Clara University Leavey School Of BusinessOperations Management And Management Information Systems -
St. Ignatius College Preparatory
Frequently Asked Questions about Brian J.
What company does Brian J. work for?
Brian J. works for Linkedin
What is Brian J.'s role at the current company?
Brian J.'s current role is Sr. Manager, Product Operations at LinkedIn.
What schools did Brian J. attend?
Brian J. attended Santa Clara University Leavey School Of Business, St. Ignatius College Preparatory.
Who are Brian J.'s colleagues?
Brian J.'s colleagues are Mindy Nuzum, Grace Mcgill, Sarita Kohli, Alex Heng, Andrew Buckeridge, Nicolas Blanc, Dave Birss.
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