Brian Holbrook Email & Phone Number

Allen, Tx, Us

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Accepted the challenge of taking on dual leadership positions, operating as both the EVP of Integrated Services and Operations. Though I’ve broadened the scope of my responsibility, my mission remains the same: to maximize productivity, operational functionality, and service quality for our clients.The scope of this position has a focus on consulting with businesses and technical subject matter experts to devise solution designs that further business goals, ensuring they will evolve to support future requirements.Other functions include working with C-Suite to design and enhance current solutions and drive process improvements by evaluating data service providers.

Dallas-Fort Worth Metroplex

After success in my previous role(s) my responsibilities have shifted, taking on the critical role of EVP of Product Strategy and Integrated Services. In this role I’m responsible for developing long term product strategy, providing thought leadership, and designing long-term plans for all products. This position includes playing the role of senior project/program manager on strategic or cross-functional project teams, bringing timely and useful insight, perspective, and analytical support.

Dallas/Fort Worth Area

I’ve risen to the challenge of taking on dual leadership positions within the company, operating as both the Director of Implementations and the EVP of Integrated Services. Though I’ve broadened the scope of my responsibility, my mission remains the same: to maximize productivity, operational functionality, and service quality for our clients.I consult with businesses and technical subject matter experts in order to create solutions and solution designs that will not only further business goals but will also evolve to support future requirements. I then drive the implementation of these solutions by leading the technical services team in prioritizing and maintaining clients’ integrations, deliverables, timelines, risks, and resources to successful completion.Through this role, I work closely with the company’s C-Suite executives in order to optimize company-wide functionality and productivity. Together, we define, design, and improve solutions, which I advise based on testing and evaluation of our services and data service providers.Some of my accomplishments include:• Boosted cross-functional collaboration by 30% through the organization-wide implementation of Salesforce CRM, connecting all departments and streamlining communications.• Increased lead engagement by 80% through spearheading efforts to enhance the capture of our marketing efforts, reducing lead action time.• Rebuilt all executive, department, and board-level reporting dashboards, as well as the client service desk, from the ground up.• Introduced an AI platform to our CRM, allowing us to gain new insights into client and prospect behaviors, as well as trend and transaction analysis.Through my dedicated efforts and success in this role, I’ve emerged as an executive leader and trusted advisor within the company. I look forward to continuing my growth and collaborative achievement within the organization seeing as the experience has been so fruitful thus far.

Dallas/Fort Worth Area

Joining GIACT as a Director of Implementations, I began my involvement prioritizing, managing, and tracking projects in order to ensure their timely and successful completion. I generate detailed reports that outline project progress, delays, and obstacles and deliver them to stakeholders so that together, we can proactively resolve impediments. My work creating, maintaining, and delivering project schedules ultimately aligns each project’s delivery with the client’s expectations and timelines. I continuously worked enhance our internal processes with the goal of optimizing on-boarding and reducing client implementation friction. By digitizing and automating our client application, approval, and on-boarding processes, I’ve increased throughput by 50%.

Greater New York City Area

During my time at CFSB, I spearheaded the implementation of prepaid programs across multiple verticals. I planned, executed, and monitored new program launches, including software development and integration, in order to ensure their functionality and effectiveness. Additionally, on a daily basis, I engaged with our key clients directly in order to effectively manage relationships and encourage ongoing engagement.

Greater New York City Area

The focus of my work through this role was to bolster engagement, participation, and company visibility through a number of progressive marketing and sales tactics. Working alongside the company’s executive management, I drove product road maps and marketing activity in order to further these objectives. I also led the inside sales team in closing B2B sales for the corporate incentives program, Awards2Go. Through skillful and effective management of our key vendor relationships, I was able to enhance our product portfolio while reducing costs.A couple of my noteworthy accomplishments included:• I achieved a 43% net profit increase and lifted sales volume and load volume by 20% by strengthening the company’s online presence.• I worked with a new SEO/SEM media company to drive audience engagement through our newly-launched website in concert with social media marketing, launching initiatives via Twitter, LinkedIn, and Google+.• I grew our portfolio and improved its management by implementing Solve360, an effective, low-cost CRM software.

Greater New York City Area

I was responsible for managing both national and international process relationships throughout the United States and Europe in order to drive daily operational efficiency as well as new program setups and support. This included relationships with global fulfillment centers for consumer web and corporate programs. The scope of this role required me to liaise with professionals across an array of disciplines in order to ensure timeliness, accuracy, and appropriate support. I worked with internal IT and vendor teams on new program setups, I worked with Global Sales to manage vendor expectations, and I managed service-level agreements (SLAs) in order to reinforce accountability for all of our vendors. Through these combined efforts and by leading the company’s rebranding and marketing efforts for its U.S. corporate incentives program, I increased card volume by 20% and value loaded by 30% in 2014.

Atlanta Ga

I principally directed system integration projects for InComm’s transactions and processing platform from end-to-end, from analyzing POS integrations and determining critical project requirements to recommending actionable items to clients, among whom were senior-level IT managers. In order to enhance the flow and management of our customers’ integrations, I drove the development of our internal resources and effectively maximized the effectiveness of our efforts.

Atlanta Ga

Leading three direct reports and five indirect reports, I drove operations for IDT Corp, a prepaid services organization in Atlanta. I doubled as the Terminal Operations Manager and the IT/MIS Liaison, which meant that in addition to directing organizational operations, I fielded all requests for the development and implementation of systems functionality and new H2H connections.During my time with the company, I oversaw the migration of two additional call centers – the Atlanta office and the Atlanta shipping facility. I also managed the wireless and Mall Category, handling and purchasing a multi-million-dollar PIN inventory. Through my success, I positioned the company to enter the prepaid market with a robust product offering, maximizing its potential for success.

Dallas Tx

Following Pre Solutions’ acquisition of Everything Prepaid, I led the company’s operational transition. This included planning and executing training for products, terminal software, and proprietary back office systems for two remote call center located in Georgia and Florida.

Dallas Tx

Over the course of five years, from 1999 to 2004, I helped the company expand from three to over 40 employees with an annual gross revenue of $58M and over 15K merchant locations. I ensured the quality of our products and services by building the company’s book of knowledge and managing the development of customized terminal applications, which were key in winning business from BP Products of North America, Love’s Travel Centers, and Travel Centers of America.I positioned the company for its strong industry presence by establishing 1.15K locations with gross annualized sales of over $11M over the course of four years. My contributions to this company were instrumental in its expansion, reputation, and overall success leading up to it’s acquisition by Everything Prepaid in 2004.