Brian Williams Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia

MACY’S, Various Locations February 2004 - PresentSenior Director, General Manager Lenox Square, Atlanta, GA February 2012 - PresentLed team of 25 executives and +750 hourly associates to drive sales, profits and customer satisfaction. Trained, developed and promoted 12 executives to Store Manager level for the organization. Selected as Division Captain for Atlanta and developed strategies for the market with the Central Stores leadership team.Delivered annual sales of $90m in 300k sq/ft Flagship location, ranking #14 in chain with profit ranking #9.Developed and led strategies to drive Customer Engagement NPS score +9 points, highest level in 10 +yrs. Leveraged internal and vendor partnerships opening new revenue channels with leased business that totaled $9m.Strategically shifted resources to capitalize on changing consumer preferences and drove $11.5m in Omnichannel business.Created a leadership culture that prioritized colleague engagement with demonstrable increases in year over year employee satisfaction scores. Piloted multiple enterprise-wide initiatives on technology enhancements to improve productivity with focus on fulfillment operations.