Director Of Security Operations
Albany, New York Area
As a Director of Security Operations, I enhanced time and material profitability by 80% and achieved a projected ~90% reduction in annual "on-call" expenditures. Additionally, I elevated overall security project profitability by 20% and reduced warranty calls and site return trips by 20%. I successfully eliminated project scheduling conflicts, and drove a remarkable 105% increase in the profit of service work. As part of my role, I directed the security operations team to enhance profitability, employee accountability, and overall project management. To streamline operations, I instituted checklists for project completion and as-built organization. Furthermore, I created and maintained a comprehensive database of customer site passwords and access requirements. Additionally, I established and implemented reporting tools to facilitate the preparation and organization of field deployments.As a project manager, I played a pivotal role in establishing and defining a project management department within a small business setting. Introducing the Senior Project Manager role, I facilitated effective project tracking, issue identification, and process improvement initiatives. Leading an operational team, I successfully implemented metrics, standard processes, evaluation criteria, and a closed feedback loop. Notable achievements include a 17% improvement in account profit through meticulous scope definition, material and resource coordination, and pre-defining deliverables before operational deployment. Furthermore, I drove a remarkable over 10% improvement in profitability for large projects. I developed and implemented detailed project plans for monitoring and tracking project processes. Providing daily direction, motivation, and support to project teams, I ensured specifications and deadlines were met. In my role, I consistently analyzed and strategized business goals, deadlines, schedules, budgets, needed resources, and team member coordination.
