Britney Shalloway, Mba Email & Phone Number

Provo, Ut And Seattle, Wa, Us

St. Louis, Mo, Us

• Lead a team of 13 associates responsible for categorizing the qualitative feedback from various data channels that informs policy changes, process efficiencies and branch team satisfaction• Synthesize 2K+ comments weekly from Qualtrics surveys and Oracle embedded feedback loops to uncover insights, manage relationships and influence key stakeholders on cross-divisional decisions • Developed a robust onboarding framework including the creation of categorization curriculum, key metrics assessments and virtual lessons supporting early career rotational cohort

St. Louis, Mo, Us

• Led a team of 30 associates acting as branch office administrators in response to COVID-19• Synthesized Edward Jones guidelines and COVID-19 engagement strategies for my team and stakeholders while anticipating road-blocks to ensure our continued success

St. Louis, Mo, Us

• Led new strategy to build client story videos that have been shared across major internal communications channels among marketing, human resources and to general partners• Digitized client experience frameworks and journey maps to facilitate firmwide integration of new “eight moments that matter for clients” campaign• Formulated testable approaches for research design experiments of programs meant to aid clients in their transition to retirement

St. Louis, Mo, Us

• Constructed a situation analysis on our $74B proprietary fund (“Bridge Builder”) and gained cross-divisional stakeholder consensus on recommendations for the future profitability of the fund• Co-created client facing marketing materials to increase awareness of Separately Managed Allocation product options (relevant to clients in the $500K+ bracket) to increase firm revenue• Used data driven client personas to develop three journey maps detailing the experience of clients new to the investment program that were used to aide change management initiatives in client management

St. Louis, Mo, Us

• Created Tableau Dashboard that monitors the health of Branch Learning and Development’s 25+ training programs and predicts the likelihood that a learner will adopt the desired behavior• Led a design thinking team of 15 associates in developing three personas and corresponding journey maps of the branch onboarding experience and cultivated internal use of learner centric design processes• Coordinated the research design process for 50+ branch empathy interviews conducted by our team

St. Louis, Mo, Us

• Used SQL and Tableau to answer time sensitive questions and output weekly BrassRing reports• Developed self-service platform that provides on-demand data for HR generalists, saving our team 420+ hours annually in manual report creation• Designed user-friendly People Analytics intranet webpages facing 6K+ associates• Created an introductory course to People Data 101 along with corresponding HR job aids

St. Louis, Mo, Us

• Developed recommendations for system-wide changes to client facing materials; enhanced the online client experience for 10,000+ users • Analyzed usage of internal tools by financial advisors across 40+ regions; pinpointed opportunities for system and tool improvements• Identified gaps in branch-team training for financial advisors and proposed modifications that would improve workflow when using portfolio tools• Redesigned intranet pages based on feedback from branch teams; coordinated with Marketing Department to stage pilot of new intranet pages impacting 11,000+ branches

New York, Ny, Us

• Taught 8th grade Science at STEM Early High School • Designed a rigorous curriculum; my students’ 97% proficiency on the Science End of Grade State Test in 2016 combatted historically low test scores in Vance County• As 8th grade team leader, coached four teachers which contributed to a 15% increase on End of Grade State Test Scores and an improvement on our school's annual School Report Card rating

Master Of Business Administration - Mba, Concentration In Corporate Finance

Ba, International Studies And Political Science