Brittney Cooper Email & Phone Number

Provide administrative and operational support to the following loan areas: processing, closing, servicing, documentation, etc.Research and process paymentsProduce weekly and/or monthly reports

Provide support in all areas of the branch including cash handling and servicing needs. Assist customers in navigating their accounts digitally. Help them reduce financial anxiety by guiding them to determine their personal and business needs. Assist with cash and procedural audits.Documented the process for opening business accounts, streamlined the process and created documents to help others in the branch follow these best practices.Declared an Eagle Eye Winner in March 2022 for stopping fraudReceived a South Central Perfect OSAT Survey in March 2022Recognized for having a Perfect Score Risk Review in March 2022Named Branch Operations Influencer in 2022Named PROPS Winner in February 2022 for driving the mission forwardNamed PROPS Winner in October 2021 for showcasing strong leadershipHold monthly meetings with associates to introduce new processes

Houston, Texas, United States

Used lockbox imaging software to process payments received by mail for corporate customers according to specific guidelines and requirements customized to each client. Performed data entry of detailed invoice and check information.Perform a host of duties utilizing google sheets, excel, etc

Houston, Texas, United States

Led 3-4 tellers, coaching them on how to deliver premier customer service and comply with all audit policies, procedures and processes . Handled other operations in the branch. Interacted with customers or potential customers to explain Capital One products and services with the goal of persuading them to do business with the company.Led the branch in teller referrals to bankers.Received multiple certificates showcasing my leadership ability in motivating my team to excel.

Shreveport-Bossier City Area

Assisted customers at the Service Desk with various transactions. Upsold products that would benefit customers, such as credit cards. Counted and balanced register and vault deposits. Wrapped and packed customer gifts.

Shreveport-Bossier City Area

Assist customers at the service desk with various transactions Answer telephones and direct customers to the appropriate contact Count and balance various register and vault deposits Prepare deposits for outgoing shipment